Master Service Technician Nalley Toyota Stonecrest

Lhmauto; Stonecrest (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Master or Level “A” Service Technician to join their dynamic team. This role involves performing complex repairs and diagnostics on a variety of vehicles, ensuring exceptional service and customer satisfaction. The ideal candidate will possess extensive experience and certifications, along with a commitment to continuous learning and teamwork. With a focus on innovation and employee growth, this company offers a supportive and inclusive environment where your skills will be valued and developed. If you are passionate about automotive technology and eager to advance your career, this opportunity is perfect for you.

Benefits

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical insurance

Dental insurance

401k with company match

Employee discounts

Paid volunteer hours

Qualifications

• Must have ASE certifications and previous automotive technician experience.
• Valid driver's license and ability to pass pre-employment screening required.

Responsibilities

• Perform complex vehicle repairs and diagnostics efficiently.
• Document all work performed and communicate with service advisors.
• Participate in training and development of novice technicians.

Skills

ASE certifications

Technical skills

Mechanical skills

Communication skills

Team player

Education

High school diploma or equivalent

Manufacturer certifications

Tools

Basic tools

Job description

Stonecrest, GA, USA Req #6489

Tuesday, March 11, 2025

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

The Master or Level “A” Service Technician has the responsibility of understanding and completing complex work necessary for the repair of a customer’s vehicle. This individual will be directly involved in the repair and diagnosis of major components, removing and replacing parts as needed. This individual will be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications, including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues, and noises.

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Examine assigned vehicle to determine if further safety or service work is required or recommended.
• Make accurate use of the multi-point inspection form on each vehicle.
• Document all work performed and recommended on assigned repair order.
• Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time.
• Maintain technician proficiency as specified by Asbury standards.
• Conduct road tests to determine work needed and to confirm work was successfully completed when necessary and practical.
• Utilize product and technical training as assigned by the manufacturer and management.
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology.
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional, and national scores.
• Complete the work, notations, and time-keeping necessary for the successful completion of warranty repair orders and the filing of warranty claims.
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees.
• Perform all levels of diagnosis and repair on automobiles and/or light truck vehicles.
• Utilize handheld devices to diagnose malfunctions.
• Assist and help fellow technicians in the shop with vehicle diagnosis.
• Participate in the training and developing of novice team members/technicians in the shop.
• Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Comply with all federal, state, and local laws, as well as company policy, regarding safeguarding all customer vehicles, property, and information.
• ASE certifications heavily preferred - Manufacturer certifications heavily preferred - Previous automotive technician experience required.
• Must have basic tools.
• Must have great technical and mechanical skills.
• Must be a team player and have the ability to work repetitively on complex tasks.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Pay and Recognition:

• Weekly pay.
• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team members eligible).

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax-free).
• Short-term and long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.

Professional Growth and Development Opportunities Additional Advantages:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

INDTECH

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.