Master Service Technician

Whaley Foodservice; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading commercial kitchen equipment repair service company as a Service Technician! This role offers a competitive salary and a sign-on bonus for qualified candidates. You'll be responsible for maintaining and repairing essential kitchen equipment, ensuring high productivity, and providing excellent customer service. With opportunities for continuing education and industry certification, you can grow your skills while enjoying benefits like a company vehicle, medical coverage, and paid time off. If you're ready to take your career to the next level in a supportive and dynamic environment, this is the perfect opportunity for you!

Benefits

Sign-On Bonus

Company vehicle

Cell phone

Uniforms provided

Continuing education

401(k) & profit sharing

Paid holidays

Medical benefits

Dental benefits

Disability insurance

Qualifications

• Must have at least 1 year of relevant experience.
• CFESA Master Technician status with three of four certifications required.

Responsibilities

• Troubleshoot and repair various commercial kitchen and HVAC equipment.
• Document tasks using a tablet and communicate with customers.

Skills

CFESA Master Technician status

Gas equipment repair

Electric equipment repair

Refrigeration equipment repair

HVAC equipment repair

Customer communication

Troubleshooting

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Tablets for documentation

Job description

***HIRING IMMEDIATELY!!!***

***Sign On Bonus Available for Qualified Service Technicians***

Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast, with over 600 employees across 31 locations.

Visit "Whaley Careers" to find your place to grow.

Pay Rate: $40.00-52.00/hour*

POSITION SUMMARY:

This role involves maintenance and repair of customer equipment. The technician should be trained in at least two skill sets, maintain high productivity, hold three of the four CFESA certifications, and participate in the on-call schedule. Leadership qualities, including mentoring and training others, are essential.

MAJOR RESPONSIBILITIES:

1. Follow all safety policies and procedures, including PPE use.
2. Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
3. Use a tablet to document tasks such as parts orders, work orders, and timesheets promptly.
4. Communicate professionally with customers regarding repairs and status updates.
5. Use appropriate tools, including hand and power tools.
6. Monitor truck stock to ensure necessary parts are available.
7. Maintain service vehicle, tools, and uniforms.
8. Work independently with minimal supervision.
9. Participate in scheduled weekend/holiday on-call rotations and overtime as needed.

ADDITIONAL RESPONSIBILITIES:

1. Obtain correct part numbers from the branch parts personnel.
2. Collect payment on COD jobs.
3. Contribute to branch targets for response time and first-time fix rates.
4. Engage in training to enhance skills and knowledge.
5. Perform other duties as assigned.

CONTACTS:

• Internal: Daily contact with branch staff; occasional interaction with corporate staff.
• External: Frequent contact with customers; occasional contact with factory warranty departments.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old.
• Successful background check and drug screening required.
• Valid driver’s license with a safe driving record.
• At least 1 year of relevant experience.
• CFESA Master Technician status with three of four certifications.

WE OFFER:

Sign-On Bonus Available for Qualified Technicians

• Competitive salary & on-call pay
• Company vehicle & cell phone
• Uniforms, meters, and test equipment provided
• Continuing education and industry certification
• 401(k) & profit sharing
• Paid holidays and vacations
• Medical & dental benefits
• Short-term and long-term disability insurance (company paid)
• Life insurance (company paid)

Come home to Whaley! Visit our career site to grow with us: www.whaleyfoodservice.com/careers

Whaley Foodservice is an equal opportunity employer, committed to diversity and inclusion.