Master Scheduler - 24/7 Security Operations

Blue Line Security Solutions LLC; Mokena (IL); Hybrid; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical coverage via ICHRA

Dental, vision, Life, STD, LTD

401(k) retirement plan

Paid Time Off

Job summary

Blue Line Security Solutions LLC in Mokena, IL is seeking a Scheduling Manager to own the master schedule across client sites, including 24/7 and multi-shift accounts.

You will fill shifts, verify officer credentials (PERC/FOID where required), monitor overtime, and collaborate with operations managers and account managers to meet 100% post coverage while maintaining accurate attendance and payroll integrity.

Qualifications

• 3+ years of scheduling, dispatch, or workforce coordination experience in a 24/7 environment.
• Proficiency with scheduling/workforce management software and Microsoft Excel.
• Valid driver''s license and reliable transportation.
• Ability to coordinate with Operations Managers, field supervisors, and account managers.
• Illinois PERC active and compliant where post requires it.

Responsibilities

• Build, publish, and maintain schedules for all client sites, including 24/7 and multi-shift accounts.
• Fill open shifts, call-offs, and no-shows quickly to maintain 100% post coverage.
• Monitor and control overtime; identify recurring coverage gaps and recommend staffing fixes.
• Verify that every scheduled officer holds a current PERC (and FOID/Firearm Control Card where needed).
• Coordinate daily with Operations Managers, field supervisors, and account managers on coverage changes and client requests.
• Maintain accurate time and attendance records and resolve punch discrepancies before payroll.
• Track fill rate, overtime, unbilled hours, and turnover trends for leadership.
• Support onboarding by scheduling new officers into training and initial posts.
• Serve in an after-hours on-call rotation for urgent coverage issues.
• Supervise and develop scheduling/dispatch staff as the team grows.
• Partner with HR on attendance documentation and leave-related coverage.

Skills

Scheduling

Dispatch

Workforce coordination

Excel

Communication

Education

High school diploma or GED

Associate or bachelor's degree in business or related field

Tools

Scheduling software

Microsoft Excel

Job description

Blue Line Security Solutions LLC in Mokena, IL is seeking a Scheduling Manager to own the master schedule across client sites, including 24/7 and multi-shift accounts.

You will fill shifts, verify officer credentials (PERC/FOID where required), monitor overtime, and collaborate with operations managers and account managers to meet 100% post coverage while maintaining accurate attendance and payroll integrity.