Master Scheduler

SSM Health; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid parental leave

DailyPay access

Tuition coverage

Job summary

SSM Health is seeking a Scheduling Call Center professional in Missouri to respond to patient calls, register demographics and insurance, and schedule appointments. The role emphasizes managing patient flow and maintaining scheduling guidelines in a fast-paced environment.

Under supervision, you will support Master Scheduling, referrals, and template management, collaborating with providers and managers to optimize access and productivity. Prior experience with EPIC scheduling is preferred.

Qualifications

• Responds to phone calls and schedules appointments per call center procedures.
• Experience with EPIC scheduling preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Creates master scheduling templates for new and existing providers. Makes changes to optimize patient access and provider productivity.
• Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.
• Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.
• Other duties as assigned.

Skills

Multitasking

Time management

Phone support

Customer service

EPIC scheduling

Education

High School diploma/GED

Tools

EPIC scheduling

Job description

It's more than a career, it's a calling.

MO-SSM Health 7980 Clayton RD

Worker Type:

Regular

Job Highlights:

This is a full-time, day-shift position working Mon-Fri from 8am-4:30pm. Prior experience with EPIC scheduling or template editing preferred. Must have ability to multitask and time-management skills.

Job Summary:

Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.

Job Responsibilities and Requirements:

Primary Responsibilities

• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.


• Creates master scheduling templates for new and existing providers. Makes changes in order to optimize patient access and provider productivity. Collaborates with managers and providers to find an optimal schedule for providers. Performs daily edits. Ensures adherence to the Master Schedule policy.


• Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.


• Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.


• Other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience.

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.


• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.


• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.


• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.


• Frequent keyboard use/data entry.


• Occasional bending, stooping, kneeling, squatting, twisting and gripping.


• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.


• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

8565000235 SLUCare Centralized Contact Ctr

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).


• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.


• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.