Master Level Supervisor | 988 Mobile Crisis Outreach | Full Time

Collaborative Support Programs of NJ; Eatontown (NJ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO & Holidays

11 Paid Holidays

Job summary

The Master Level Supervisor at Collaborative Support Programs of NJ will oversee Mobile Crisis Outreach Response Teams (MCORT) across multiple New Jersey counties. The role includes supervision, case review, staff development, and ensuring clinically supported treatment plans.

MCORT delivers 24/7 crisis outreach for adults in mental health and substance use crises, with 988 Lifeline coordination. Candidates must have a Master’s degree in a mental health field and strong leadership, writing, and

Qualifications

• Master’s degree in a mental health related discipline.
• 1 year of supervisory experience preferred.
• Proficient in MS Office.
• Ability to work effectively under pressure and manage crises.
• Exceptional writing and assessment skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Ability to make and maintain contacts and positive relationships with individuals who receive mental health/substance abuse services.
• MUST have a valid NJ Driver’s License with acceptable driving record.

Responsibilities

• Manage and supervise direct care staff, including regular supervision, managing schedules, and addressing any performance issues.
• Review individual care plans developed by the staff to ensure appropriate level of care and that the treatment plan is clinically supported.
• Evaluate staff productivity, documentation of service delivery and billing.
• Be available for on-call clinical consultation or in-person case reviews to determine the most appropriate intervention or higher level of care if necessary.
• Provide consultation, training, and technical assistance as needed and clinical oversight for day-to-day operations.
• Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Skills

Staff supervision

Crisis management

Communication

Leadership

Writing skills

MS Office

Bilingual (plus)

Education

Master's degree in mental health field

Tools

MS Office

Job description

Job description

Job Type: Full-time

Master Level Supervisor

The Master Level Supervisor will oversee the Mobile Crisis Outreach Response Teams (MCORT) in Ocean, Monmouth, Middlesex and Union counties. The team will consist of Peer Support Specialists & Bachelor’s Level Crisis Counselors. This position involves progress note review, crisis response decision making, technical assistance provision, and continuous staff development.

MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams will be available to help individuals de-escalate their crisis and access needed resources.

Highlights

• Manage and supervise direct care staff, including regular supervision, managing schedules, and addressing any performance issues.
• Review individual care plans developed by the staff to ensure that the appropriate level of care is being utilized and that the treatment plan is clinically supported.
• Evaluate staff productivity, documentation of service delivery and billing.
• Be available for on-call clinical consultation or in-person case reviews with to determine the most appropriate intervention or if a higher level of care is necessary.
• Provide consultation, training, and technical assistance as needed and clinical oversight for day-to-day operations.
• Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Full Time | 40 hours per week | Benefit Eligible (Medical, free DMO dental & free vision) including PTO & 11 Holidays

Hourly Rate: $33.65

Current Opening(s): Monday-Thursday: 5:00am – 3:30pm

Additional schedules may become available based on program needs.

Requirements

• MUST have a Master’s degree in a mental health related discipline.
• 1 years of supervisory experience preferred.
• Proficient in MS Office products.
• Ability to work effectively under pressure and manage crises.
• Exceptional writing and assessment skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Ability to make and maintain contacts and positive relationships with individuals who receive or have received mental health and/or substance abuse services.
• Ability to work with individuals with mental illness in a caring and professional manner.
• Bilingual skills are a plus.
• MUST have a valid NJ Driver’s License with acceptable driving record.
• Lived Experience: CSPNJ prioritizes hiring people who use their own life experience dealing with mental health/substance use issues to inspire and support others.