Master Data Hub Operations Specialist

Bank of America; Chicago (IL); On-site; USD 85,000 - 152,000; Full time

Job summary

A leading financial institution is seeking a Master Data Hub Operations Specialist in Chicago. This role involves maintaining the MDH platform and providing technical expertise for service availability. The candidate will work on infrastructure solutions and ensure adherence to compliance standards while fostering teamwork.

Qualifications

• 5+ years of experience with application & end user support.
• Experience as an administrator in highly-regulated environments.
• Experience supporting application integrations for security, risk, and compliance.

Responsibilities

• Maintain and support the MDH platform while adhering to bank policies.
• Respond to application availability incidents and perform troubleshooting.
• Lead root cause analysis and ensure application availability.

Skills

Innovative Thinking

Production Support

Result Orientation

Adaptability

Analytical Thinking

Collaboration

Influence

Stakeholder Management

Job description

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This range is provided by Bank of America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $151,900.00/yr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Master Data Hub (MDH) Operations Specialist will have a leading role in maintaining the MDH platform as defined by the Product teams. Our Operations team is responsible for level 2 end user support, release support as well as production availability for over 10 ServiceNow instances & Remedy environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement software (or hardware) changes. We participate in various phases of the application lifecycle including plan, server build and software installation, release implementation, continuous improvement, and decommission. As the support for MDH takes shape, sharing knowledge and developing a documentation library as a team will be essential to our success.

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Maintain and support the MDH platform while adhering to bank policies and standards
• Respond to incidents for application availability issues as part of on-call duties
• Respond to incidents/pages for application functional issues or questions as part of daily duties
• Use your technical knowledge to triage service availability issues and restore service
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution
• Ensure appropriate monitoring is in place and maintained to ensure application availability
• Participate in software release implementation meetings
• Participate in and coordinate maintenance activities
• Prepare and maintain application support/process documentation
• Develop management jobs, automation routines, or deployment scripts
• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
  
  

Required Qualifications:

• 5+ years of experience with application & end user support
• Experience as an administrator in highly-regulated environments
• Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience supporting application integrations for security, risk, and compliance
  
  

Desired Qualifications:

• Windows and Linux support
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
• Experience with CMDB, ITAM, ITSM and Discovery processes
  
  

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Stakeholder Management
  
  

Shift:

1st shift (United States of America)

Hours Per Week:

40

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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