Senior Customer Operations Specialist

eBay Inc.; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in eCommerce is looking for a DMV Operations Specialist to manage title and registration for vehicle transactions. This remote role offers an engaging environment, focusing on providing exceptional service while ensuring compliance with DMV regulations across states. Ideal candidates should have relevant automotive experience and strong communication skills.

Benefits

401(k) eligibility

Paid time off benefits

Parental leave

Medical benefits

Qualifications

• Experience with DMV operations within the automotive industry.
• Knowledge of purchase and sale documentation.
• Effective communication skills with individuals at all levels.

Responsibilities

• Communicate with state agencies regarding title & registration.
• Utilize 50 state DMV knowledge for compliance.
• Solve complex transaction matters.

Skills

DMV operations

Automotive industry knowledge

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Job Description

About the team and the role:

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring for exceptional DMV Operations Specialists to join our Title & Registration team, facilitating independent car sale transactions to provide buyers and sellers with a smooth, white-glove experience.

What you will accomplish:

• Communicate effectively with state agencies regarding title & registration related matters

• Develop & utilize 50 state DMV knowledge related to title and registration processing, adhering to multi-state compliance

• Leverage title & registration expertise to solve complex transaction matters

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness

• Contribute to smooth customer experiences, delivering a standard of white-glove-service

What you will bring:

• Experience with DMV operations within the automotive industry

• Knowledge of purchase and sale documentation and associated processes required

• Automotive industries experience and knowledge of automobile terminology required

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Bachelor’s degree or equivalent preferred

Where & When You Will Work:

• Remote from the US

• Working Schedule: Monday - Friday, available shifts 6am - 2pm PST, 8am - 4pm PST, 10am - 6pm PST

The base pay range for this position is expected in the range below:

$26.00 per hour

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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