Massage and Facial Spa Sales Manager

Hand & Stone - 300 SW 2nd Ave - Miami, FL; Sunset Corners (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Hand & Stone Massage and Facial Spa in Downtown Miami is seeking a dynamic Sales Manager to lead a team of sales associates and oversee day-to-day sales, booking and membership operations of a busy spa. This role mentors front desk staff, maintains high performance standards, and drives sales goals.

Reporting to the Spa Director, you will manage membership programs, communicate promotions, handle appointments, ensure exceptional customer service, and supervise staff training while upholding

Qualifications

• 5 years in sales.
• Experience using Zenoti software.
• We offer a salary with competitive commissions and bonuses.

Responsibilities

• Meet team membership/gift card sales goals.
• Recruitment of Sales Associates.
• Communicate sales promotions and service options with clients.
• Social media responsibilities.
• Schedule/Confirm appointments and balance the daily appointment book.
• Greet and check-in/out clients before/after their appointment.
• Learn about our products and services for effective, clear communication.
• Execute the daily operational tasks, day-to-day goals and priorities assigned.
• Uphold store cleanliness standards in the entire spa.
• Communicate the continually changing schedule and operational needs with coworkers.
• Computer data entry.
• Oversee training of staff.
• Create and aid in implementation of sales goals for staff.
• Oversee implementation of corporate protocols.

Skills

Sales

Leadership

Customer Service

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Downtown Miami is looking for a dynamic, personable sales manager who can lead a team of sales associates and oversee day-to-day sales , booking and membership operations of a busy spa. This person will be a mentor and inspiration to our front desk staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Job Description

Our Sales Manager serves to support the Spa Director and Owners in executing the day-to-day sales and membership operations along with specific assigned responsibilities. The Sales Manager is a main customer service representative through both face-to-face and phone interaction with our clients.

Responsibilities and Duties

• Meet team membership/gift card sales goals
• Recruitment of Sales Associates
• Communicate sales promotions and service options with clients
• Social media responsibilities
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals and priorities assigned.
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Computer data entry
• Oversee training of staff
• Create and aid in implementation of sales goals for staff
• Oversee implementation of corporate protocols

Qualifications and Skills

PREFERABLE QUALIFICATIONS

• 5 years in sales
• Experience using Zenoti software
• We offer a salary with competitive commissions and bonuses.

POSITION REQUIREMENTS

• Goal-oriented, with the ambition to obtain top-management level
• Sales experience with proven results; membership sales is a must
• Capability to work flexible hours, specifically nights, weekends (Sundays and or Saturday’s), and holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution

Job Type

Full-time

Pay

$50,000.00 plus per year inclusive of salary , bonuses and comissions

Experience

• Management: 2 years (Required)
• Sales: 3 years (Required)

Work Location

In person