Assistant Manager (Sales-Focused)

Hand & Stone Massage and Facial Spa; Miami (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa – Doral, FL is seeking a results-driven Assistant Manager to lead front desk performance, elevate membership sales, and support daily spa operations.

This is not an entry-level role; you will coach teams, analyze KPIs, and own revenue growth through effective sales leadership and guest experience enhancements.

Qualifications

• Proven sales experience
• Prior leadership or supervisory experience
• Strong closing skills and confidence overcoming objections
• Data-driven mindset and KPI analysis
• Bilingual Spanish/English
• Excellent organization and follow-through
• Availability for evenings and weekends

Responsibilities

• Lead front desk sales and membership initiatives
• Coach and develop Spa Associates
• Monitor daily KPIs (conversion rates, average ticket, booking metrics)
• Push promotions, upgrades, and retention strategies
• Ensure exceptional guest experiences and spa presentation
• Support hiring, onboarding and performance feedback
• Collaborate with Spa Manager on promotions and growth initiatives
• Maintain operational excellence during peak hours

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Assistant Manager (Sales-Focused) – Front Desk Leadership

Compensation: $19/hour base + commission

Join a High-Performance, Sales-Driven Team!

Are you a high-performing sales professional ready to step into a leadership role where your ability to drive revenue, coach teams, and own results truly matters?

At Hand & Stone Massage and Facial Spa – Doral, we are seeking a results-driven Assistant Manager to lead front desk performance, elevate membership sales, and support daily spa operations. This is not an entry-level role — we are looking for someone who understands sales metrics, thrives in a goal-driven environment, and knows how to turn guest interactions into long-term members.

What You’ll Own

• Front Desk Sales Leadership
• Drive membership sales, upgrades, and retention strategies
• Lead by example — actively sell and coach in real time
• Monitor daily KPIs including conversion rates, average ticket, and booking metrics
• Hold the team accountable to performance standards
• Team Development & Accountability
• Train, mentor, and motivate Spa Associates
• Conduct role-playing and sales coaching sessions
• Support hiring, onboarding, and performance feedback
• Help create a culture of accountability, follow-through, and professionalism
• Operational Excellence
• Maintain high standards of guest experience and spa presentation
• Partner with Spa Manager to execute promotions and growth initiatives
• Ensure smooth daily operations, especially during peak hours

What We’re Looking For

• Proven sales experience (membership, retail, hospitality, or service-based preferred)
• Prior leadership or supervisory experience required
• Strong closing skills and confidence overcoming objections
• Data-driven mindset — comfortable analyzing and acting on KPIs
• Bilingual (Spanish/English)
• Highly organized with strong follow-through
• Availability for evenings and weekends

What You’ll Get

• $19/hour base + commission
• Performance-based bonuses & sales incentives
• Career growth opportunities within a growing company
• Discounted spa services
• A competitive, team-oriented environment with recognition and sales contests

Why You’ll Love It Here

We don’t just manage—we build top performers and future leaders. If you’re driven by results, energized by sales, and ready to lead from the front, this is your opportunity to grow.