MassAbility Case Management Administrative Assistant NEW

Dutech Systems Inc.; Salem (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Dutech Systems, a Massachusetts-based IT services provider, seeks an Administrative Support Specialist to assist counselors with MassAbility Case Management System tasks, document creation, and file maintenance.

You will prepare various letters and forms, review reports, and coordinate with schools and vendors while maintaining confidential records. Proficiency in Windows, Word, Excel, Outlook, and video meeting tools is required.

Qualifications

• Experience in administrative support, case management, data entry, document management, or office coordination.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook.
• Experience with electronic document management and maintaining confidential records.
• Ability to prepare forms, letters, reports, and administrative documentation.
• Strong organizational, communication, and follow-up skills.
• Ability to work independently, manage multiple tasks, and follow written and verbal instructions.
• Comfortable using Zoom, Microsoft Teams, and online meeting platforms.
• Willingness to learn the MassAbility Case Management System.

Responsibilities

• Assist counselors with daily tasks in the MassAbility Case Management System, including creating documents and letters.
• Prepare tuition waiver letters, referral forms, MBTA TAP letters, and other required documentation using information from the case management system.
• Review case management reports, including last case notes, MSGs, time and status reports, and organize information for counselors.
• Follow up with schools, vendors, and service providers to obtain outstanding documentation.
• Maintain and update Excel spreadsheets containing case-related information for counselor review.
• Retrieve policies, procedures, and other information from internal V Drive systems.
• Organize and maintain electronic case files to ensure accurate records and easy accessibility.
• Provide visual assistance to counselors by reading and explaining information displayed on computer screens.
• Follow verbal and written instructions while independently prioritizing and completing assigned administrative tasks.
• Learn and effectively use the MassAbility Case Management System and internal office applications.

Skills

Administrative support

Data entry

Organizational skills

Communication

Multitasking

Independent work

Follow-up

Attention to detail

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Zoom

Microsoft Teams

MassAbility CMS

Job description

Job Description

Responsibilities:

• Assist counselors with daily tasks in the MassAbility Case Management System, including creating documents and letters, recording case notes, uploading and locating documents, and initiating purchase and contract orders.
• Prepare tuition waiver letters, referral forms, MBTA TAP letters, and other required documentation using information from the case management system.
• Review case management reports, including last case notes, MSGs, time and status reports, and organize information for counselors.
• Follow up with schools, vendors, and service providers to obtain outstanding documentation.
• Maintain and update Excel spreadsheets containing case-related information for counselor review.
• Retrieve policies, procedures, and other information from internal V Drive systems.
• Organize and maintain electronic case files to ensure accurate records and easy accessibility.
• Provide visual assistance to counselors by reading and explaining information displayed on computer screens.
• Follow verbal and written instructions while independently prioritizing and completing assigned administrative tasks.
• Learn and effectively use the MassAbility Case Management System and internal office applications.

Required Skills & Qualifications

• Experience in administrative support, case management, data entry, document management, or office coordination.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook.
• Experience with electronic document management and maintaining confidential records.
• Ability to prepare forms, letters, reports, and administrative documentation.
• Strong organizational, communication, and follow-up skills.
• Ability to work independently, manage multiple tasks, and follow written and verbal instructions.
• Comfortable using Zoom, Microsoft Teams, and online meeting platforms.
• Willingness to learn the MassAbility Case Management System.

About Dutech Systems

Dutech Systems, Inc. is an award-winning IT consulting and technology services company providing enterprise technology solutions, AI, cloud services, data analytics, cybersecurity, and technology staffing.

Dutech is a certified Women-Owned Business Enterprise (WBE), Women-Owned Small Business (WOSB), and Minority Business Enterprise (MBE), and has been recognized on the Inc. 5000 list of America's fastest-growing private companies.