Case Manager - Easton

House of Possibilities Inc; Daley Corner (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

House of Possibilities Inc. in Easton, MA is seeking a Full-time Case Manager to coordinate ISP development, monitor service delivery, and act as the primary liaison between members, families, and program staff.

The role emphasizes service coordination, documentation, and compliance, collaborating with Site Managers and Lead MSPs. Requirements include a Bachelor's degree in Human Services or related field, MAP certification or certification within 3 months, and CPR/First Aid certification within

Qualifications

• Experience in case management or service coordination in human services.
• Knowledge of person-centered planning and ISP development.
• Familiarity with DDS regulations.
• Excellent written and verbal communication.
• Minimum of two years’ experience in case management or service coordination.

Responsibilities

• Coordinate, implement, and monitor ISPs.
• Maintain accurate and timely documentation.
• Serve as liaison between members, families, and staff.
• Support daily programming and activities.
• Ensure compliance with DDS regulations.

Skills

Communication skills

Organizational skills

Time management

Documentation

ISP knowledge

Education

Bachelor's degree in Human Services / Psychology

MAP Certification

CPR/First Aid Certification

Tools

Salesforce

HCSIS

Microsoft 365

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager - Easton

Full Time North Easton, MA, US

Salary Range: $23.00 To $26.50 Hourly

The Case Manager plays a vital role in supporting individuals with developmental and other disabilities by managing the person-centered planning process and ensuring quality, individualized service delivery. The Case Manager is responsible for coordinating, implementing, and monitoring Individual Support Plans (ISPs), maintaining accurate and timely documentation, and serving as the primary liaison between members, families/guardians, and program staff. This position focuses on service coordination, compliance, and communication—not direct supervision of staff. The Case Manager collaborates closely with Site Managers and Lead Member Support Professionals (Lead MSPs) to ensure member goals are implemented through daily programming and activities.

Education/Certifications/ Licensure

CPR/First Aid Certification. If not CPR/First Aid certified on hire, then they must be certified within the first 2 weeks of employment.

MAP Certification. If not MAP certified on hire, then they must be certified within the first 3 months of employment.

Bachelor’s Degree in Human Services, Psychology, or related field preferred; equivalent experience considered.

Valid Driver’s License and satisfactory driving record required

Minimum Required Technical Skills and Qualifications

Knowledge of person-centered planning, ISP development, and DDS regulations.

Excellent written and verbal communication skills.

Strong organizational and time-management skills; ability to meet deadlines and manage multiple priorities.

Minimum of two years’ experience in case management or service coordination within human services, health care, or a DDS-funded setting.

Proficiency in Salesforce, HCSIS, and Microsoft/Google Workspace preferred.