Marriott Laguna Cliffs Resort - Rooms Controller

Aimbridge Hospitality; Dana Point (CA); On-site; USD 3,720,000 - 3,995,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Rooms Controller for Laguna Cliffs Resort & Spa in Dana Point, CA. The role partners with Revenue Management, Front Desk and other departments to optimize room inventory and maximize both revenue and guest service quality.

You will block VIPs into upgraded rooms, manage out-of-order inventory, participate in group strategy, and balance data across Galaxy, ROS and Valhalla systems. Competitive benefits apply after waiting period.

Qualifications

• High school diploma or equivalent; 2–4 years hospitality experience.
• Handles moderately complex issues and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

Responsibilities

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

Skills

2–4 years experience

Issue resolution

Collaborative communication

Leadership potential

Education

High school diploma or equivalent

Tools

Galaxy PMS

ROS

Valhalla CRS

Job description

Address 25135 Park Lantern, Dana Point, CA, 92629, US

Compensation $27.50/hour

Schedule Full time

Job Type Regular

Description

The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel’s room inventory to maximize both revenue and quality service levels for guests.

QUALIFICATIONS:

• Typically requires a high school diploma and 2 to 4 years of experience.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

JOB RESPONSIBILITIES:

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Perched atop the cliffs of Dana Point overlooking the Pacific Ocean, Laguna Cliffs Resort & Spa features 2 year-round heated swimming pools that offer child-friendly zones. This resort features a restaurant and full-service spa, as well as an indoor/outdoor lounge. Beach and harbor access is just 1,500 feet away. Each contemporary guest room at Laguna Cliffs Marriott Resort provides a flat-screen TV and a Bluetooh compatible Tivoli radio. Guest rooms include a coffee machine and plush robes. Ocean view rooms are available.