Marriott Laguna Cliffs Resort - Rooms Controller

Aimbridge-Hospitality; Dana Point (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Laguna Cliffs Marriott Resort is seeking a Rooms Controller to partner with Revenue Management, Front Desk, and operations to optimize room inventory and maximize revenue while maintaining quality service for guests.

The role requires a high school diploma and 2–4 years of experience, with a focus on coordinating room types, blocking VIPs, and managing inventory across PMS and RMS systems.

Qualifications

• Typically requires a high school diploma and 2 to 4 years of experience.

Responsibilities

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

Education

High school diploma

Job description

Address 25135 Park Lantern, Dana Point, CA, 92629, US

Compensation $27.50/hour

Schedule Full time

Job Type Regular

Description

The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel’s room inventory to maximize both revenue and quality service levels for guests.

QUALIFICATIONS:

• Typically requires a high school diploma and 2 to 4 years of experience.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.

JOB RESPONSIBILITIES:

• Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
• Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
• Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
• Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
• Any task as assigned by Revenue Management or Hotel Leadership team.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Perched atop the cliffs of Dana Point overlooking the Pacific Ocean, Laguna Cliffs Resort & Spa features 2 year-round heated swimming pools that offer child-friendly zones. This resort features a restaurant and full-service spa, as well as an indoor/outdoor lounge. Beach and harbor access is just 1,500 feet away. Each contemporary guest room at Laguna Cliffs Marriott Resort provides a flat-screen TV and a Bluetooh compatible Tivoli radio. Guest rooms include a coffee machine and plush robes. Ocean view rooms are available.