Marriott Full-Service Front Office Manager

Westin Dallas Downtown; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Westin Dallas Downtown is seeking a Front Office Manager to oversee all front office operations, ensuring a warm welcome and excellent service for guests. The ideal candidate will possess strong communication skills, at least three years of front office management experience, and familiarity with Lightspeed software. This leadership role involves managing staff, handling complaints, and coordinating with departments to deliver outstanding guest services.

Qualifications

• Minimum of 3 years of experience in front office management.
• Previous Full-Service Marriott Experience Required.
• Lightspeed knowledge is extremely advantageous.

Responsibilities

• Manage and supervise front office staff, including receptionists and guest services representatives.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.

Skills

Communication

Organizational Skills

Customer Service Orientation

Ability to Work Under Pressure

Microsoft Office Proficiency

Education

3 Years of Experience in Front Office Management

Full-Service Marriott Experience

Knowledge of Lightspeed

Job description

PLEASE READ Requirements:

The Front Office Manager is responsible for overseeing all front office operations, including reception, reservations, and guest services. Candidate must have previous Full-Service Experience to be considered! Lightspeed experienced candidate will be given priority! The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.

Responsibilities:

• Manage and supervise front office staff, including receptionists, reservationists, and guest services representatives.
• Ensure that all guests receive a warm welcome and excellent service.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Develop and implement policies and procedures to improve front office efficiency and effectiveness.
• Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores.
• Train and develop front office staff to ensure high levels of performance and job satisfaction.
• Manage front office budget and expenses.

Requirements:

• Previous Full-Service Marriott Experience Required.
• Lightspeed knowledge is extremely advantageous.
• Minimum of 3 years of experience in front office management.
• Excellent communication and interpersonal skills.
• Will work a minimum of two nights per week.
• Strong customer service orientation.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and hotel management software.
• Flexibility to work evenings, weekends, and holidays as needed.