Assistant Front Office Manager

The Allison Inn and Spa; Newberg (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading luxury resort in Oregon Wine Country is seeking an Assistant Front Office Manager. You will be responsible for managing front desk operations and providing exceptional guest service while leading the front desk team. Ideal candidates will have previous hotel management experience and a keen ability to handle guest inquiries and staff development.

Qualifications

• Minimum 3 years experience in a four/five-star hotel, including 1 year in front desk management.
• Ability to work flexible schedules including weekends and holidays.
• Pass a pre-employment background check.

Responsibilities

• Manage all front desk operations and guest service.
• Monitor and develop team member performance.
• Meet and greet guests, responding to inquiries efficiently.

Skills

Problem Solving

Organizational Skills

Telephone Etiquette

Customer Service

Job description

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The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Duties And Responsibilities

• Manage all front desk operations to include, but not limited to guest service and front desk registration, room inventory and availability, guest service standards and initiatives.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Interview candidates for current job openings and train team members.
  
  

Job Skills/Requirements/Qualifications

• Minimum three years’ experience in a four/five-star hotel; with one year of experience in front desk management.
• Maintain a high degree of ethics and integrity.
• Good problem solving.
• Must possess polished telephone etiquette.
• Must possess strong organizational skills.
• Ability to work a flexible schedule to include weekdays, weekends, evenings and holidays. And on that rare occasion, ability to support our overnight shift.
• Ability to effectively communicate with all team members and departments in a respectful and professional manner.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service.
• Pass a pre-employment background check.
  
  

Working Conditions/Physical Requirements

• Must be able to lift up to 30 pounds.
• Ability to stand for up to 8 hours per day.
• Ability to walk and climb and descend stairs.
• Must frequently kneel, crawl and twist torso as needed to accomplish required tasks.
• Ability to work with all types of people.
• Maintain a high standard of personal hygiene and appearance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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