Markets Support Analyst

ghr; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking an Operations Analyst to support securities, loans, and derivatives processing across multiple lines of business. You will help ensure deadlines are met, maintain internal systems, and support partners with accurate data and regulatory compliance.

The role emphasizes attention to detail, strong communication, and teamwork in a fast-paced environment. Experience in securities operations and proficiency with Microsoft Office are preferred; Copilot is

Qualifications

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
• Good IT skills such as Microsoft Office / Excel, Copilot experience a plus.
• Excellent communications skills and ability to present to an audience.
• Strong analytical and problem-solving skills.
• Ability to work under pressure in a team environment.
• Attention to detail and ability to manage deadlines.
• Work effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust.
• Escalate issues that demonstrate risk to customers/clients and/or the company.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to elevate.
• Seeks to advance knowledge and improve skills.

Responsibilities

• Reviewing and analyzing proxy & class action related material and data.
• Process client instructions within established deadlines.
• Maintain accurate records and audit trails.
• Timely response to internal/external client queries.
• Interface with lines of business supported (Wealth Management, Prime Finance), Vendors and international custodians.
• Liaising with internal departments and Vendors to ensure timely resolution of issues raised.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Maintain policies and procedures on related processes.

Skills

Collaboration

Customer Focus

Oral Communications

Prioritization

Active Listening

Adaptability

Business Acumen

Client Management

Data Entry

Tools

Microsoft Office

Copilot

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

LOB Job Description:

Responsible for the timely and accurate processing of proxy voting events and Class Action mailings. This role supports the end-to-end lifecycle and event notification activities, including event capture, validation, reconciliation, client communication, election processing, exception management, and adherence to regulatory and operational risk requirements. Responsibilities include reviewing event information from multiple sources, ensuring data accuracy, and coordinating with internal partners and external vendors to meet established client and market deadlines.

Responsibilities:

• Responsible for reviewing and analyzing proxy & class action related material and data


• Process client instructions within established deadlines


• Maintain accurate records and audit trails


• Timely response to internal/external client queries


• Interface with lines of business supported (Wealth Management, Prime Finance), Vendors and international custodians


• Liaising with internal departments and Vendors to ensure timely resolution of issues raised


• Involvement in ad hoc projects for new processes or industry initiatives


• Maintain policies and procedures on related processes

Required Qualifications:

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.


• Good IT skills such as Microsoft office / excel, Copilot experience a plus


• Excellent communications skills and ability to present to an audience


• Strong analytical and problem-solving skills


• Ability to work under pressure in a team environment


• Attention to detail and ability to manage deadlines


• Work effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust


• Escalate issues that demonstrate risk to customers/clients and/or the company


• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to elevate


• Seeks to advance knowledge and improve skills

Desired Qualifications:

• Strives to bring new thoughts and ideas in order to drive innovation and unique solutions


• Excels in working among diverse viewpoints to determine the best path forward


• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner


• Commitment to challenging the status quo and promoting positive change.


• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base


• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Collaboration


• Customer and Client Focus


• Oral Communications


• Prioritization


• Active Listening


• Adaptability


• Business Acumen


• Client Management


• Data Collection and Entry

Shift: 1st shift (United States of America)

Hours Per Week: 40