Transaction Management Operations Analyst

Bank of America; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Bank of America in Jacksonville, FL is seeking a Trade Operations Associate to support trade correction requests, settlements, and error resolution. You will work with internal partners and clients, handling daily tasks within defined SLAs.

The role emphasizes attention to detail, strong Excel and Outlook skills, and the ability to manage a personal caseload while collaborating with the team to maintain accurate records and timely processing.

Qualifications

• Minimum 1 year experience with financial industry product support.
• Ability to manage a personal caseload and organize work to meet daily/weekly SLAs.
• Experience using Microsoft Excel to run macros, apply filters and understand PivotTables.
• Experience using Microsoft Outlook to manage and organize daily email communications.

Responsibilities

• Performs an assessment of trade correction requests, then sends communications to complete the correction per established guidelines and procedures.
• Research and resolves trade errors, allocations and discrepancies found in routine reports.
• Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems, escalating more challenging issues to leadership ensuring operational efficiency and quality client service.
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

Skills

Caseload management

Attention to detail

Oral communications

Written communications

Problem solving

Analytical thinking

Numerical reasoning

Account management

Coaching

Mentoring

Research

Result orientation

Education

Operations/finance/accounting coursework or experience

Tools

Microsoft Excel

Microsoft Outlook

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Line of Business Description: Upon the receipt of a trade correction order request from internal partners, the Error Control team ensure the instructions are complete and correct, then follows procedures to correct the client account. Additionally, the team manages the transaction to settle the activity and distribute the associated profit and loss.

Responsibilities

• Performs an assessment of trade correction requests, then sends communications to complete the correction per established guidelines and procedures.
• Research and resolves trade errors, allocations and discrepancies found in routine reports.
• Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems, escalating more challenging issues to leadership ensuring operational efficiency and quality client service.
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

Required Qualifications

• Minimum 1 year experience with financial industry product support.
• Demonstrated ability to manage a personal caseload and organize work to meet daily/weekly SLAs.
• Ability to use Microsoft Excel to run macros, apply filters and understand PivotTables.
• Experience using Microsoft Outlook to manage and organize daily email communications.

Desired Qualifications

• Experience reviewing/booking trades or resolving trade exceptions/corrections for mutual funds, fixed income, equities, or money markets.
• Coursework or work experience in operations, finance, or accounting.

Skills

• Attention to Detail.
• Customer and Client Focus.
• Oral Communications.
• Prioritization.
• Problem Solving.
• Account Management.
• Analytical Thinking.
• Coaching.
• Written Communications.
• Mentoring.
• Research.
• Result Orientation.
• Numerical Reasoning.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift: 1st shift (United States of America) Hours Per Week: 40

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