Marketplace Operations Lead: AI-Powered, Scalable Systems

Databricks Inc.; San Francisco (CA); On-site; USD 167,000 - 230,000; Full time

Job summary

Databricks is hiring an Operations Lead for its Marketplace to own and scale end-to-end operational engine across partner onboarding, approvals, catalog health, and deal desk support. This hands-on role requires building tools, automations, and AI-driven workflows while collaborating with Product, Engineering, Sales, Marketing, and Field leadership.

You will drive retention initiatives, monitor marketplace health, and help guide GTM and growth as the team expands from individual contributor to

Qualifications

• 8+ years of operational leadership experience across Business Operations, Product Operations, Technical Program Management, or scaling operational functions within a fast‑paced technology environment.
• Demonstrated “builder” capability: hands‑on experience designing and shipping automations or operational tools using a mix of Python, low‑code/RPA platforms, workflow platforms, or modern AI, LLM, and agent tooling.
• Proven track record of full operational ownership over end‑to‑end processes, approval gates, and quality control systems rather than pure analytical reporting.
• Strong cross‑functional collaboration and leadership skills, with a history of aligning priorities across Product, Engineering, Sales, and Field organizations.
• Exceptional organizational skills, strong attention to detail, and the ability to move fast and keep a high bar for accuracy in ambiguous situations.
• Direct experience with enterprise software marketplaces, two‑sided platform ecosystems, or cloud commerce environments.

Responsibilities

• Architect, manage, and scale end‑to‑end operational workflows for partner eligibility and onboarding, transaction approvals, catalog health, and featured listing placements.
• Own the health and integrity of the Marketplace: monitor key signals, establish quality controls, and support Deal Desk on complex commercial transactions.
• Design and deploy custom tools, automations, and AI‑assisted workflows (leveraging Python, low‑code tools, workflow platforms, or agentic AI) to reduce operational friction and accelerate throughput.
• Drive retention campaigns and cross‑functional operational cadences aligned with Product, Engineering, Sales, and Field teams.
• Partner on go‑to‑market efforts, driving transaction pipeline growth and strategic partner and customer deals.

Skills

Operational leadership

Builder capability

Cross-functional collaboration

Enterprise software marketplaces

Cloud commerce

Python

Low-code/RPA

Workflow platforms

AI/LLM tooling

Tools

Python

Low-code

RPA platforms

Workflow platforms

AI tooling

Job description

Databricks is hiring an Operations Lead for its Marketplace to own and scale end-to-end operational engine across partner onboarding, approvals, catalog health, and deal desk support. This hands-on role requires building tools, automations, and AI-driven workflows while collaborating with Product, Engineering, Sales, Marketing, and Field leadership.

You will drive retention initiatives, monitor marketplace health, and help guide GTM and growth as the team expands from individual contributor to