Marketplace & Dropship Operations Manager

Cesna Recruitment; Hackensack (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

401K

Paid Time Off (PTO)

Sick days

Job summary

Cesna Recruitment seeks a Marketplace & Dropship Operations Manager to drive revenue and excellence across department store marketplace accounts and dropship partners.

You will oversee assortment, product onboarding, inventory coordination, advertising with agency support, performance analysis, and account compliance for Nordstrom/Nordstrom Direct, Target+, Amazon, Macy’s/Bloomingdale’s, Anthropologie, QVC, and more.

Qualifications

• 3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).
• Hands-on with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.
• Strong understanding of PDP optimization, marketplace SEO, and retail media.
• Proven ability to analyze data and drive revenue growth across marketplace accounts.

Responsibilities

• Create, optimize, and maintain PDP content across marketplaces.
• Manage Amazon activities with external agency, monitor performance, and reviews.
• Identify paid media opportunities via Mirakl-based programs and retail media.
• Monitor visibility, rankings, and promotion eligibility; drive conversions.
• Coordinate marketplace launch pipelines and assortments with cross-functional teams.
• Oversee dropship onboarding, data submission, and compliance.
• Forecast availability across platforms and work with ops/sales on stock.
• Build dashboards: revenue by channel, sell-through, advertising efficiency.

Skills

Marketplace operations

Mirakl experience

Amazon Seller Central

Target+

PDP optimization

Data analysis

Excel

Tools

Mirakl

Amazon Seller Central

Target+ Vendor Portal

Job description

[Job Summary]

The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.

The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.

[Job Description]

Marketplace Management (Nordstrom Marketplace, Target+, Amazon)

• Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.
• Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.
• Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).
• Monitor product visibility, search ranking, and promotion eligibility.
• Drive conversion improvement initiatives through content refinement and review management.
• Coordinate new marketplace launch pipelines (including Macy’s Marketplace entry).

Dropship Operations (Nordstrom Direct, Bloomingdale’s, Macy’s, Anthropologie, QVC)

• Manage product onboarding templates, ensuring accurate data submission and compliance.
• Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.
• Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).
• Monitor return trends, chargebacks, and performance alerts; propose corrective actions.

Inventory & Forecasting

• Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.
• Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.
• Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.

Retail Scorecard & Compliance

• Monitor account performance across key metrics:
• On-time Shipment Rate
• Order Cancellation %
• Defect Rate
• Return Levels & Reason Codes
• Content Compliance Flags
• Manage marketplace health dashboards and corrective action plans as needed.

Reporting, Analytics & Growth Strategy

• Build and maintain weekly/monthly performance dashboards:
• Revenue by channel
• Sell-through
• Advertising efficiency (ROAS/TACoS)
• SKU productivity
• Return rate analysis
• Provide recommendations on:
• Price adjustments
• Promotional participation
• SKU expansion or retirement
• Lead Quarterly Business Review preparation for retailer partners.

Cross-Functional Collaboration

Work with:

• Sales (assortment & promotions)
• Operations (stock & fulfillment)
• Creative (images & product copy)
• Finance/Accounting (chargebacks, fees, advertising invoices)
• IT/ERP Team (integration needs, Mirakl connectors, automation improvements)

• Serve as the internal subject matter expert on marketplace and dropship selling requirements.
• 3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).
• Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.
• Understanding of PDP optimization, marketplace SEO, and retail media.
• Experience working with large retailers and vendor scorecard compliance.
• Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).

Comprehensive health insurance, 401K, PTO, sick days