E-commerce Operations Manager

Merkury Innovations, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Merkury Innovations, LLC is seeking an experienced e-commerce operations professional to own and optimize marketplace performance across Amazon, Walmart, and Shopify platforms from its New York City hub. You will manage listings, pricing, inventory replenishment, and profitability analysis daily.

You will forecast demand, coordinate with suppliers and warehouses, analyze sales trends, and drive improvements to campaigns, content, and reporting. On-site work in NYC five days a week is required.

Qualifications

• Minimum 5 years of hands-on e-commerce experience.
• Strong working knowledge of Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, and Shopify.
• Experience with Amazon FBA, Walmart WFS, inventory management, and marketplace operations.
• Advanced Excel and Google Sheets skills, including pivot tables, formulas, and reporting.
• Strong understanding of profitability, margins, marketplace fees, and advertising performance.
• Experience troubleshooting marketplace integrations, inventory feeds, and technical issues.
• Experience managing creative teams, agencies, and multiple projects.
• Proficiency with ChatGPT, Claude, or similar AI tools.
• Ability to work independently, solve problems, and take ownership of responsibilities.
• Must be available to work on-site in New York City five days per week.

Responsibilities

• Manage daily operations across Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, and Shopify.
• Oversee product listings, variations, pricing, content accuracy, and new product launches.
• Manage Amazon FBA, Walmart WFS, inventory replenishment, and multichannel fulfillment.
• Forecast inventory requirements, analyze sales trends, and coordinate replenishment orders with suppliers and warehouses.
• Analyze sales performance, advertising efficiency, product profitability, marketplace fees, and margins.
• Troubleshoot inventory feeds, order integrations, APIs, Shopify apps, and marketplace system issues.
• Manage Shopify storefront updates, merchandising, and conversion improvements.
• Coordinate with creative teams and advertising agencies on campaigns, promotions, and content.
• Resolve marketplace catalog, fulfillment, reimbursement, and account issues.
• Build and maintain Excel reports covering sales, inventory, profitability, and performance.
• Use AI tools such as ChatGPT and Claude to improve efficiency, reporting, and workflows.
• Coordinate product review programs and sample shipments.

Skills

E-commerce operations

Multi-channel selling

Forecasting

Inventory management

Data reporting

Tools

Amazon Seller Central

Walmart Seller Center

Walmart Retail Link

Shopify

Job description

Company Description Merkury Innovations, founded in 2003, is an industry leader in consumer products focused on tech accessories, home décor, smart security, and lighting. The company is dedicated to enhancing everyday life by delivering modern, accessible solutions that upgrade the home and personal lifestyle. Merkury combines innovative design with practical functionality, offering products that fit a wide range of customer needs and preferences. Team members collaborate across disciplines to bring new ideas to market quickly and effectively, in a fast-paced and growth-oriented environment.

Role Description

This is a hands-on role requiring strong experience in marketplace operations, product listings, pricing, inventory management, reporting, and profitability analysis. Responsibilities include managing Amazon FBA and Walmart WFS operations, forecasting inventory needs, coordinating replenishment and shipments, and resolving marketplace and fulfillment issues.The role also involves monitoring sales performance and KPIs, analyzing product and channel profitability, managing promotions and product launches, and coordinating with creative teams and advertising agencies to improve sales and conversion.

A key part of this position is troubleshooting marketplace systems, inventory feeds, order integrations, APIs, and Shopify applications, as well as identifying opportunities to improve processes and operational efficiency.The ideal candidate has extensive hands-on experience with Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, and Shopify, strong Excel and reporting skills, and the ability to independently manage multiple priorities, solve problems, and take ownership of daily e-commerce operations.

Key responsibilities

• Manage daily operations across Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, and Shopify.
• Oversee product listings, variations, pricing, content accuracy, and new product launches.
• Manage Amazon FBA, Walmart WFS, inventory replenishment, and multichannel fulfillment.
• Forecast inventory requirements, analyze sales trends, and coordinate replenishment orders with suppliers and warehouses.
• Analyze sales performance, advertising efficiency, product profitability, marketplace fees, and margins.
• Troubleshoot inventory feeds, order integrations, APIs, Shopify apps, and marketplace system issues.
• Manage Shopify storefront updates, merchandising, and conversion improvements.
• Coordinate with creative teams and advertising agencies on campaigns, promotions, and content.
• Resolve marketplace catalog, fulfillment, reimbursement, and account issues.
• Build and maintain Excel reports covering sales, inventory, profitability, and performance.
• Use AI tools such as ChatGPT and Claude to improve efficiency, reporting, and workflows.
• Coordinate product review programs and sample shipments.

Qualifications

• Minimum 5 years of hands-on e-commerce experience.
• Strong working knowledge of Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, and Shopify.
• Experience with Amazon FBA, Walmart WFS, inventory management, and marketplace operations.
• Advanced Excel and Google Sheets skills, including pivot tables, formulas, and reporting.
• Strong understanding of profitability, margins, marketplace fees, and advertising performance.
• Experience troubleshooting marketplace integrations, inventory feeds, and technical issues.
• Experience managing creative teams, agencies, and multiple projects.
• Proficiency with ChatGPT, Claude, or similar AI tools.
• Ability to work independently, solve problems, and take ownership of responsibilities.
• Must be available to work on-site in New York City five days per week.