Customer Operations & Marketplace Growth Lead

Wonderschool; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Wellness stipend

Flexible PTO

Parental leave

Collaborative environment

Job summary

Wonderschool in San Francisco's Rincon Hill is seeking a hands-on leader to own customer and marketplace operations across parents, childcare providers, and employers. You will lead support across phone, chat, email, and AI, and build scalable solutions that improve the customer experience and drive growth.

The role emphasizes learning quickly, owning escalations, and turning conversations into business insights.

Qualifications

• Own a customer-facing operation end to end with measurable impact.
• Willing to answer calls and work directly with customers.
• Ability to learn quickly, exercise strong judgment, earn trust, take ownership.
• Experience with spreadsheets and SQL is a plus.

Responsibilities

• Own support across phone, chat, email, and AI.
• Lead a customer-obsessed team and set service standards.
• Work with product and engineering to address root causes.
• Drive revenue and retention through enhanced support.
• Manage AI-powered support quality and escalation.

Skills

Customer operations

Leadership

AI support

Tools

SQL

Job description

Wonderschool in San Francisco's Rincon Hill is seeking a hands-on leader to own customer and marketplace operations across parents, childcare providers, and employers. You will lead support across phone, chat, email, and AI, and build scalable solutions that improve the customer experience and drive growth.

The role emphasizes learning quickly, owning escalations, and turning conversations into business insights.