Marketplace Account Manager (Amazon)

MadaLuxe; Seal Beach (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

MadaLuxe is seeking a Marketplace Account Manager to own the end-to-end Amazon marketplace, driving growth and profitability across listings, inventory, and campaigns. You will partner with cross-functional teams to align sales plans with brand objectives and optimize fulfillment operations.

The ideal candidate brings 3+ years of marketplace experience, strong Excel skills, and hands-on Amazon FBA and Seller Central expertise to accelerate the business within our luxury platform.

Qualifications

• 3+ years of marketplace management experience.
• Experience with Amazon Seller Central (minimum 1 year).
• Amazon FBA experience (minimum 1 year).
• Strong Excel skills including Pivot Tables, VLOOKUP and SUMIF.

Responsibilities

• Work seamlessly with cross-functional teams to achieve business objectives.
• Full control over sales plan for the Amazon business.
• Coordinate FBA/FBM inventory, replenishments, removals, returns, reimbursements, and account issues.
• Oversee all FBA business and analyze sell-throughs.
• Manage Amazon Advertising campaigns and bid strategies.
• Monitor Seller Metrics (Shipping, Customer Service).
• Run coupons and deals on Amazon.
• Monitor SKU counts and price competition across marketplaces.
• Leverage resources to manage pricing, inventory, and assortment online.
• File cases and monitor Amazon Account Health.
• Address authenticity complaints and shipping requirements (Seller Fulfilled Prime).
• Brand ambassador – maintain voice and attributes.
• Reporting: Sales, Gross Margins, Returns, Buy Box analysis.
• Troubleshoot product errors and launch on various marketplaces.
• Take end-to-end perspective on running Marketplaces from ops/logistics view.

Skills

Marketplace management

Excel proficiency

Tools

Amazon Seller Central

Amazon FBA

Excel

Job description

MadaLuxe is a partner for the world’s most coveted brands and retailers. Across our fashion, lifestyle, and venture tech divisions, we distribute premium brands to major retailers around the world - investing in and developing brands, products, and technology where we see growing demand. Our platform is constantly evolving and expanding to meet the changing needs of the luxury consumer.

Our exclusive relationships, luxury expertise, operational excellence, and tech prowess are unmatched. As an end-to-end growth partner, we support our family of brands with everything from back-office and logistics support to marketing, distribution, and growth strategies. With 15 years of sustained growth and experience, we continue to innovate and build the future of luxury that we envision.

The Opportunity:

The Marketplace Account Manager will be responsible for handling the full life cycle of accounts and are expected to grow their accounts in line with the business goals. The ideal candidate will have three-plus years of experience directly managing online marketplaces. They will be driven self-starters who have the ambition to grow the marketplace business and bring new ideas to the table when necessary.

Responsibilities:

• Work seamlessly with cross-functional teams to achieve business objectives.
• Full control over sales plan for the Amazon business.
• Amazon requires constant coordination around FBA/FBM inventory, replenishment, removals, returns, reimbursements, and account issues - Overseeing all removal orders from Amazon and ensuring the inventory is reconciled systematically properly.
• The role regularly intersects with physical inventory and operational discrepancies. Proximity helps problems get solved faster.
• Oversee all FBA business and analyze sell throughs on FBA inventory.
• Amazon Advertising: running campaigns and adjusting bids accordingly. Analyzing and projecting our marketing budget and maintaining a certain ACOS/ROAS.
• Seller Performance- Keeping up with our Seller Metrics. (Shipping Metrics, Customer Service, buy Shipping tool)
• Running coupons and getting vetted for deals on Amazon.
• Monitor SKU counts on each platform, along with analyzing price competition out in the market. Consistently analyzing product and pricing competition on Amazon.
• Leverage internal and external resources and technology to manage operations of pricing, inventory, and assortment online.
• Filing cases and monitoring Amazon Account Health.
• Authenticity complaints, shipping requirements (Keeping up with mandatory Seller Fulfilled Prime metrics)
• Brand Ambassador – understanding our voice and brand attributes that will support our positioning.
• Reporting: Sales, Gross Margins, Returns, Studying the “Buy Box” and other Marketplaces.
• Troubleshooting Amazon Product errors, setting products up and launching on different marketplace channels.
• Taking an end-to-end perspective how to run Marketplaces from an operational and logistical standpoint.

Requirements:

• 3+ years of marketplace management experience
• Amazon Seller Central Experience (minimum 1 year)
• Amazon FBA experience (minimum 1 year)
• Strong proficiency with Excel: Pivot tables, V-lookup, SUMIF, etc.