Senior Marketing Change Strategy Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Marketing Strategy Senior Associate to support Marketing transformation initiatives by executing people-centered change management workstreams that drive adoption and sustained behavior change.

You will work with senior change practitioners to develop and deliver core change deliverables across the project lifecycle—stakeholder engagement, impact and readiness assessments, communications, training support, and reinforcement.

Qualifications

• Strong written and verbal communication skills and ability to produce clear, well-structured materials for multiple audiences.
• Experience executing core change management deliverables (stakeholder/impact analysis, readiness, comms, training support, reinforcement).
• Ability to manage multiple deliverables and deadlines with attention to detail.
• Experience supporting change management in a large, matrixed organization.

Responsibilities

• Own and deliver defined change workstreams or components for Marketing transformation initiatives (e.g., communications, training support, readiness, stakeholder engagement).
• Apply the team’s OCM methodology and standards to create high-quality change deliverables (stakeholder analysis, impact assessment, readiness plan, comms plan/content, resistance management actions, reinforcement plan).
• Partner with project/program managers and workstream leads to align change activities to project plans, release milestones, go-live readiness, and post-launch sustainment.
• Maintain stakeholder and engagement artifacts (stakeholder maps, communication calendars, sponsor/champion plans, feedback loops) and coordinate execution with impacted teams.
• Draft and manage audience-specific communications (messages, FAQs, leader talking points, intranet content, announcements), ensuring clarity, consistency, and appropriate reviews/approvals.
• Support enablement delivery by developing and maintaining job aids, guides, process playbooks, and learning resources; coordinate session logistics and track participation/completion as needed.
• Conduct impact and readiness assessments using interviews, surveys, and workshop inputs; synthesize findings into actionable recommendations and escalation items and identify adoption barriers and resistance themes; implement targeted mitigation tactics.
• Track and report change/adoption KPIs for assigned initiatives and recommend adjustments based on insights.
• Facilitate small-group sessions to gather input, build understanding, and improve adoption.
• Contribute to continuous improvement of the Change Management Office by updating templates and sharing reusable practices.
• Use approved digital and AI-enabled tools appropriately to improve efficiency following required controls and guidance.

Skills

Communication skills

Project coordination

Change management

Stakeholder engagement

Education

Bachelor’s degree or equivalent experience

Tools

Prosci

Job description

JPMorgan Chase & Co. in Chicago seeks a Marketing Strategy Senior Associate to support Marketing transformation initiatives by executing people-centered change management workstreams that drive adoption and sustained behavior change.

You will work with senior change practitioners to develop and deliver core change deliverables across the project lifecycle—stakeholder engagement, impact and readiness assessments, communications, training support, and reinforcement.