Executive Tech Change & Communications Lead

JPMorganChase; Jersey City (NJ); On-site; USD 130,000 - 200,000; Full time

Job summary

JPMorganChase is seeking a Change Management & Engagement Lead for Technology to shape and drive our change and communications strategy. You will lead enterprise communications, engage executive leadership, and guide AI‑assisted program planning while ensuring governance and data handling standards.

Role requires 5+ years in communications leadership, strong stakeholder management, and a track record of delivering through project lifecycles.

Qualifications

• 5+ years of progressive communications experience, including significant leadership responsibility. Proven success leading enterprise communications for a large organization, with additional experience communicating with senior leadership.
• Demonstrated experience using enterprise‑authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Demonstrated proficiency in applying analytical reasoning and problem‑solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
• Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve.
• Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies.
• Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes.

Responsibilities

• Develop and execute a comprehensive communications strategy aligned with enterprise priorities and long‑term business objectives.
• Lead as the point of contact to executive leadership on communications, stakeholder engagement, and change initiatives. Lead the planning and delivery of executive communications, thought leadership, and strategic messaging. Develop communications strategies and content, presentations, town halls, videos, and leadership messaging.
• Uses enterprise‑authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive‑ready updates), validating outputs and handling data according to sensitivity requirements.
• Promotes reuse‑first, AI‑assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
• Create and implement communication programs that drive employee engagement and organizational alignment.
• Partner with business leaders and additional communications teams to support transformation initiatives, organizational changes, and key enterprise programs while ensuring consistent messaging across all internal channels and audiences.
• Highlight program successes through various forums (including newsletter, organizational meetings) and act as a communications escalation bridge for issue resolution. Lead issues management and escalation communications planning and execution.
• Develop communication protocols and response frameworks, while establishing KPIs and reporting frameworks to measure communication effectiveness. Use data and insights to continuously improve communication strategies and outcomes.

Skills

Communications leadership

AI validation

Analytical reasoning

Project lifecycle

Technical fluency

Stakeholder management

Job description

JPMorganChase is seeking a Change Management & Engagement Lead for Technology to shape and drive our change and communications strategy. You will lead enterprise communications, engage executive leadership, and guide AI‑assisted program planning while ensuring governance and data handling standards.

Role requires 5+ years in communications leadership, strong stakeholder management, and a track record of delivering through project lifecycles.