Marketing Tech & CX Solutions Architect

ZS; Town of Boston (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Total rewards package

Professional development programs

Internal mobility opportunities

Job summary

ZS is a leading management consulting and technology firm focused on life sciences, data, and customer experience. The Digital Customer Experience (DCE) Marketing Technology & Customer Experience Activation team helps pharmaceutical and healthcare organizations create personalized experiences using data, platforms, and analytics.

We are seeking a Business Technology Solutions Consultant with expertise in marketing technology, customer data, and CX transformation.

Qualifications

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or related field.

Responsibilities

• Partner with clients and cross-functional teams to shape customer engagement strategies and deliver innovative marketing technology, customer data, and customer experience solutions.
• Lead the design, implementation, and activation of customer engagement and data-driven solutions that address complex business challenges and drive measurable outcomes.
• Translate business objectives, customer experience goals, and marketing use cases into scalable technology and process solutions.
• Own project workstreams from strategy and solution design through implementation, activation, and performance measurement.

Skills

Client engagement

Cross-functional leadership

Solution design

Project management

Consulting

English fluency

Analytical thinking

Education

Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or related field

Tools

CDPs

Marketing automation platforms

Customer engagement technologies

Data activation solutions

Job description

ZS is a leading management consulting and technology firm focused on life sciences, data, and customer experience. The Digital Customer Experience (DCE) Marketing Technology & Customer Experience Activation team helps pharmaceutical and healthcare organizations create personalized experiences using data, platforms, and analytics.

We are seeking a Business Technology Solutions Consultant with expertise in marketing technology, customer data, and CX transformation.