Business Technology Solutions Manager

Zs Associates; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Travel opportunities

Job summary

ZS Associates is hiring a Business Technology Solutions Manager to lead Digital Customer Experience initiatives across the United States. The role emphasizes AI-driven content transformation, Adobe Experience Cloud implementations, and cross-functional leadership in Life Sciences and related industries.

You will drive new client engagements, manage delivery, and partner with analytics, marketing strategy, and offshore teams to deliver impactful solutions.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both).

Responsibilities

• Lead large-scale Digital client engagements across Life Sciences and priority industries.
• Lead the implementation and system integration with Adobe Experience Cloud platforms including AEM Sites (DAM), AEM Sites (CMS), CDP, and Veeva PromoMats.
• Develop and commercialize innovative offerings in content transformation (micro-tagging, hyper-personalization) leveraging Generative AI.
• Work with cross-functional teams and offshore pods to drive delivery and growth.

Skills

Digital transformation

Content transformation

Leadership in consulting

Cross-functional collaboration

AI / Generative AI knowledge

Life Sciences industry knowledge

Executive presence

Education

Bachelor's degree in Computer Science or related field

MBA or Advanced Degree (desirable)

Tools

Adobe Experience Cloud (AEM CMS/DAM)

AEM Sites (CMS/DAM)

CDP

Veeva PromoMats

Workfront

AWS cloud architectures

Adobe Experience Cloud platforms integration

DAM

Job description

Business Technology Solutions Manager

Location: Boston, MA; New York, NY; Philadelphia, PA; Washington D.C.; Princeton, NJ; Chicago, IL; Los Angeles, CA; San Francisco, CA; San Diego, CA, Atlanta, GA

Region: United States

Category: Digital Customer Experience

Subcategory: Business Technology

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science,technologyandhuman ingenuity to deliver better outcomes for all. Hereyou’llworkside by sidewith a powerful collective of thinkers and experts shaping life-changing solutions for patients,caregiversand consumers, worldwide.ZSersdrive impact by bringing a client-first mentality toeach and everyengagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas,courageand passion to drive life-changing impact to ZS.

Whatyou'lldo:

Business Technology Solutions Manager in the Digital Customer Experience areawill…

Whatyou'llbring:

• This role is designed to accelerate ZS’s Content Transformation capability through industry disruption of today’s content supply chain with AI / Gen AI driven innovative approaches and marketing transformation
• In a key leadership position within our DCE practice you will lead large scale Digital client business development and delivery engagements across Life Sciences and key priority industries
• Demand Management and Selling: Drive new Sales cycles for Modular Content Supply Chain transformation programs including cutting edge Intelligent Content Factory design and setup
• Lead and manage large scale Content Transformation programs linking Brand Strategy, AI driven Content Planning and Insights, regulatory approval of content, hyper-personalization of tactics, and digital channel deployments
• Lead the implementation and system integration with Adobe Experience Cloud platforms including AEM Sites (DAM), AEM Sites (CMS), CDP, and Veeva PromoMats (for Life Sciences)
• Develop and commercialize innovative offerings and Product Management in the Content transformation space in areas such as micro-tagging, hyper-personalization, content variant generation leveraging Generative AI
• Work closely with large cross-functional teams (e.g. Advanced Analytics/AI or Marketing Strategy & Transformation) and Offshore teams (e.g. DCE Marketing Services Pod)
• Deep expertise in designing, architecting, and building modern day Content Factories
• Demonstrated implementation experience and technical expertise in Adobe Experience solutions – DAM, CMS, CDP, Workfront and AWS cloud architectures
• Strong experience in Agency Ways of working and understanding of the agency ecosystem, agency benchmarking and content production, deployment and optimization
• Experience with Medical, Regulatory, and Legal (MLR) processes and integrations with Veeva PromoMats in Life Sciences industry is preferable
• Bachelor's degree required in Computer Science or related field from a top university
• MBA or Advanced Degree is highly desirable and preferred
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)
• A willingness to travel to meet client needs
• Executive-level presence and communication

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.