Marketing Support Manager

neighborlybrands; Waco (TX); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Recess breaks

Wellness programs

Equity and annual bonus opportunities

Job summary

Neighborly - USA Shared Services in Irving, TX is seeking a Marketing Support Manager to lead the Marketing Support team across multiple brands. You will oversee day-to-day delivery, set priorities, coach staff, and drive consistent service quality.

The role emphasizes process improvement, SOP development, cross-functional collaboration, and opportunities to automate workflows. A Bachelor's degree and 5+ years in marketing support or related ops are required, with 3+ years of leadership

Qualifications

• 5+ years in marketing support, customer support, marketing operations, business operations, shared services, or related operational environment.
• 3+ years leading, coaching, or supervising employees.
• Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.
• Experience collaborating with cross-functional teams to resolve issues and improve service delivery.

Responsibilities

• Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth.
• Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
• Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
• Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
• Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.
• Bring your skills and be inspired to achieve success.

Skills

Strong communication

Analytical thinking

Tech evaluation

Ambiguity management

Education

Bachelor's degree in Marketing/Business

Job description

Marketing Support Manager

Are you looking for a place where you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services across Neighborly brands ?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain , and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Marketing Support Manager on the Marketing team, a typical day for you will include:

• Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth
• Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
• Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
• Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
• Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.
• Bring your skills and be inspired to achieve success.

Experience:

• 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment.
• 3+ years of experience leading, coaching, or supervising employees.
• Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.
• Experience collaborating with cross-functional teams to resolve issues and improve service delivery.

Skills:

• Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.
• Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.
• Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems

Education:

• Bachelor's degree in a Marketing, Business or a related field

Schedule / in-office requirements:

Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

Our office locations are at:

500 E John Carpenter Fwy, Irving, Tx

1010 N University Parks Drive, Waco, Tx

Competitive Pay: Commensurate with experience

Schedule: Full-time M-F - 8 AM to 5 PM

Benefits:

Check out our benefits offerings Neighborly | Benefits Guide

Financial Benefits:

Equity and annual bonus opportunities

Perks:

• Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand:

Neighborly - USA Shared Services