Marketing Support Manager

Neighborly Company

Irving (TX)

Hybrid

USD 70,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Equity and annual bonus opportunities

Paid time off

Paid holidays

Recess breaks

wellness programs

Job summary

Neighborly is seeking a Marketing Support Manager to lead the Marketing Support team and oversee day-to-day delivery across Neighborly brands. You will drive operational excellence and guide cross-brand support initiatives from our Irving, TX area offices.

The role requires 5+ years in marketing support with 3+ years in leadership, plus strong communication, analytics, and process-improvement skills. The position offers a hybrid schedule with in-office days and remote work options.

Qualifications

5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or related operational environment.
3+ years of experience leading, coaching, or supervising employees.
Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.

Responsibilities

Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth.
Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.

Skills

Communication

Analytical thinking

Data interpretation

Ambiguity management

Education

Bachelor's degree in Marketing/Business or related field

Tools

CRM software

Job description

Marketing Support Manager

Are you looking for a place where you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services across Neighborly brands? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate. As a Marketing Support Manager on the Marketing team, a typical day for you will include:

Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth
Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.

Bring your skills and be inspired to achieve success.

Experience: 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment. 3+ years of experience leading, coaching, or supervising employees. Experience developing operational processes, improving workflows, and driving continuous improvement initiatives. Experience collaborating with cross-functional teams to resolve issues and improve service delivery.

Skills: Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences. Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations. Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment. Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems.

Education: Bachelor’s degree in a Marketing, Business or a related field

Schedule / in-office requirements: Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. Our office locations are at: 500 E John Carpenter Fwy, Irving, Tx 1010 N University Parks Drive, Waco, Tx

Bring your goals and be enabled to reach them.

Competitive Pay: Commensurate with experience Schedule: Full-time M-F – 8 AM to 5 PM

Benefits: Check out our benefits offerings Neighborly | Benefits Guide

Equity and annual bonus opportunities

Paid time off
Paid holidays
Recess breaks
wellness programs

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand: Neighborly - USA Shared Services Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 28 global consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. More than 40 years later, 5,500 franchise owners in six countries all over the globe now represent our service-based franchise company.