Marketing Support Specialist

Neighborly®; Waco (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work option

Equity opportunities

Annual bonus

Job summary

Neighborly® is seeking a Marketing Support Specialist in a hybrid role based in Texas. You will assist the marketing team and Local Performance Marketing Team to evaluate franchise owner needs and provide timely resolutions while documenting inquiries for future reference.

You will build expertise across internal and external marketing platforms, train franchise owners, respond to requests via phone/email/video, and maintain precise records in the ticketing system.

Qualifications

• Four-year college degree in Marketing or related field.
• Experience with marketing platforms and ticketing systems is beneficial.
• Strong communication and customer-service mindset.

Responsibilities

• Build knowledge of internal and external marketing platforms and systems.
• Support franchise owners with product training, knowledge, and expertise.
• Respond to support requests via phone or email, and sometimes via video call.
• Keep accurate records of all support requests using a ticketing system.

Skills

Customer focus

Communication skills

Tech savviness

Multitasking

Detail oriented

Learning aptitude

Organization

Education

Bachelors in Marketing

Tools

Marketing platforms

Ticketing system

Job description

Are you looking for a place where you can bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support?

Welcome to Neighborly - the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Marketing Support Specialist is a role within the marketing team and the Local Performance Marketing Team. The Marketing Support Specialist will report to the Marketing Support Manager. The successful candidate will have a basic understanding of marketing tactics and tools, be driven, have an aptitude for learning and demonstrate superior customer service skills.

This position provides effective evaluation of franchise owner needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue to the franchisees’ satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolves problems, timely response to telephone calls and email requests for support. The position also requires accurate documentation and monitoring of the franchise owner inquiry to ensure a timely resolution.

Bring Your Experience And Be Empowered To Innovate.

As a Marketing Support Specialist on the Marketing team, a typical day for you will include:

• Build a strong working knowledge of internal and external marketing platforms and systems.
• Support franchise owners with product training, knowledge, and expertise.
• Respond to support requests via phone or email, and sometimes with video call.
• Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.

Bring Your Skills And Be Inspired To Achieve Success.

Experience:

• Preferred internship or work with a relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities.

Skills:

• Sense of pride and ownership in your performance and its impact on company’s success.
• Friendly, strong customer focus; service-oriented attitude.
• Demonstrated ability to learn new software applications and train new users on the same.
• Outstanding communication skills (written and verbal).
• Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
• Highly organized and detail-oriented.
• Tech savvy and enthusiastic fast learner.
• Ability to multitask - Sense of urgency; maintain a positive attitude

Education:

• Four-year college degree in Marketing or related field

Schedule / in-office requirements:

• Hybrid working model required; Monday-Wednesday in office, Thursday/Friday from home.
• Office Location:
• 1010 N University Parks Dr, Waco Tx

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full time
• Benefits: Check out our benefits offerings here
• Financial Benefits: Equity and annual bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Brand:

ASV AireServ