Marketing Representative

Jobtailor; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in Orlando, FL seeks a proactive professional to engage guests, schedule tours, and promote vacation ownership opportunities. You will build rapport, handle inquiries, and drive attendance for presentations, while meeting performance metrics.

Responsibilities include outbound calls, lead qualification, and collaboration with the marketing team to ensure consistent messaging and campaign execution. Weekend and evening shifts may apply.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer service, sales, marketing, hospitality, or call center experience preferred.
• Comfortable making outbound calls and engaging with guests over the phone.
• Goal-oriented with the ability to meet and exceed performance expectations.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation
• Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines
• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics
• Build rapport with guests and deliver exceptional customer service during all interactions
• Confirm guest appointments to maximize attendance and improve tour show rates
• Promote approved vacation ownership opportunities and future vacation package offerings
• Address guest inquiries and assist with tour-related or marketing-related concerns
• Support company marketing initiatives and ensure consistent execution of promotional campaigns
• Distribute only approved Hilton Grand Vacations marketing materials and information
• Adhere to company policies, gifting procedures, and operational standards
• Maintain accurate records and documentation related to guest interactions and bookings
• Collaborate with team members and leadership to support business objectives and create a positive team environment
• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs
• Perform additional duties and special projects as assigned

Skills

Outbound sales

Telemarketing

Customer service

Appointment setting

Lead generation

Education

High school diploma or equivalent

Job description

• Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation


• Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines


• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics


• Build rapport with guests and deliver exceptional customer service during all interactions


• Confirm guest appointments to maximize attendance and improve tour show rates


• Promote approved vacation ownership opportunities and future vacation package offerings


• Address guest inquiries and assist with tour-related or marketing-related concerns


• Support company marketing initiatives and ensure consistent execution of promotional campaigns


• Distribute only approved Hilton Grand Vacations marketing materials and information


• Adhere to company policies, gifting procedures, and operational standards


• Maintain accurate records and documentation related to guest interactions and bookings


• Collaborate with team members and leadership to support business objectives and create a positive team environment


• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs


• Perform additional duties and special projects as assigned

Requirements

• High school diploma or equivalent


• Strong verbal communication and interpersonal skills


• Customer service, sales, marketing, hospitality, or call center experience preferred


• Comfortable making outbound calls and engaging with guests over the phone


• Goal-oriented with the ability to meet and exceed performance expectations


• Ability to manage multiple priorities in a fast-paced environment


• Strong attention to detail and organizational skills


• Intermediate computer proficiency, including Microsoft Office applications


• Ability to quickly learn new systems and technology


• Positive, professional, and engaging demeanor


• Ability to work independently and as part of a team


• Availability to work flexible schedules based on business needs


• Hospitality, vacation ownership, timeshare, or travel industry experience preferred


• Previous experience in outbound sales, telemarketing, appointment setting, or lead generation preferred


• Experience working in a metrics-driven environment preferred

Core Competencies

Demonstrates strong customer service and sales capabilities, with a focus on achieving performance goals and promoting vacation ownership opportunities. Proficient in managing multiple priorities while maintaining attention to detail and effective communication.

Highest-signal resume keywords

• Customer Service Experience


• Outbound Sales Experience


• Goal-Oriented Performance


• Strong Verbal Communication


• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Appointment Setting


• Lead Generation


• Sales Techniques


• Marketing Execution


• Record Keeping

Soft Skills

• Interpersonal Skills


• Attention to Detail


• Organizational Skills


• Positive Demeanor


• Team Collaboration

Industry Keywords

• Hospitality


• Vacation Ownership


• Timeshare


• Telemarketing


• Call Center Experience