Concierge

Jobtailor; Waikoloa (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Hawaii is seeking a friendly, results-driven Concierge Sales Associate to greet guests, build rapport, assess needs, and recommend attractions and tickets.

You will meet sales targets in a commissioned environment, handle inquiries in person and by phone, and maintain professional appearance while delivering outstanding local knowledge.

Qualifications

• High school diploma or GED and 1–3 years of related experience or equivalent with education
• 1–2 years of sales or upselling experience in a performance-driven environment
• Extraordinary guest service skills
• Expert knowledge of the local area and attractions
• Travel/ticket industry knowledge and concierge experience preferred
• Fluent English required; bilingual a plus
• Ability to overcome objections and offer alternate solutions
• Timeliness and professional appearance
• Excellent written and verbal communication skills
• Strong listening skills to identify customer needs
• Self-motivated and able to work independently in a sales-driven environment
• Ability to lift up to 25 pounds and stand long periods
• Proven ability to juggle multiple duties and prioritize
• Typing speed 30–40 WPM
• Regular scheduled attendance

Responsibilities

• Provide guests with professional greetings and extraordinary customer service
• Build rapport and trust with guests
• Assess guest needs through discovery questions
• Recommend and sell attractions, activities, tours, events, tickets, and other services
• Meet or exceed established sales targets in a commissioned environment
• Generate sales and upsell products by planning guests’ stays
• Resolve guest issues promptly and follow up to ensure resolution
• Sell in person and occasionally over the phone
• Use sales tools to create urgency and close and book sales
• Collect guest payment at the time of sale once trained
• Provide a detailed purchase recap and thank guests
• Maintain regular scheduled attendance
• Work independently in a sales-driven environment while supporting guests, lodging partners, and supply partners

Skills

Guest service

Sales

Communication

Time management

Typing speed 30–40 WPM

Active listening

Independence

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

• Provide guests with professional, courteous greetings and extraordinary customer service
• Build rapport and trust with guests
• Assess guest needs through discovery questions
• Recommend and sell attractions, activities, tours, events, tickets, and other services
• Meet or exceed established sales targets in a commissioned environment
• Generate sales and upsell products by planning guests’ stays
• Resolve guest issues promptly and follow up to ensure resolution
• Sell in person and occasionally over the phone
• Use sales tools to create urgency and close and book sales
• Collect guest payment at the time of sale once trained
• Provide a detailed purchase recap and thank guests
• Maintain regular scheduled attendance
• Work independently in a sales-driven environment while supporting guests, lodging partners, and supply partners

Requirements

• High school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience
• 1–2 years of sales or upselling experience in a performance-driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of the travel and/or ticket industry and concierge experience preferred
• Fluent English required; bilingual a plus
• Ability to overcome objections and offer alternate solutions
• Timeliness and professional appearance
• Excellent written and verbal communication skills
• Strong listening skills to identify customer needs
• Self-motivated and able to work independently in a sales-driven environment
• Ability to occasionally lift up to 25 pounds and stand for long periods
• Proven ability to juggle multiple duties and prioritize
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Ability to type 30–40 words per minute
• Regular scheduled attendance

Core Competencies

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively generating sales and upselling products in a performance-driven environment. Proficient in communication and problem-solving, with the ability to work independently while maintaining a professional appearance.

Highest-signal resume keywords

• Sales Experience
• Guest Service Skills
• Knowledge of Local Attractions
• Communication Skills
• Microsoft Office Suite Proficiency

ATS Optimization Keywords

Hard Skills

• Sales Techniques
• Upselling
• Customer Needs Assessment
• Payment Processing
• Typing Speed 30–40 WPM

Soft Skills

• Self-Motivated
• Strong Listening Skills
• Timeliness
• Professional Appearance
• Ability to Overcome Objections

Certifications & Qualifications

• High School Diploma or GED

Industry Keywords

• Travel Industry
• Concierge Experience
• Commissioned Sales
• Performance-Driven Environment
• Customer Service