Lead Marketing Concierge IPC

Hilton Grand Vacations; Honolulu (HI); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

401(k) with company match

Tuition reimbursement

Travel discounts

Job summary

Join Hilton Grand Vacations as a Marketing Representative Lead in Honolulu, Hawaii. This role involves generating leads and mentoring Marketing Representatives, all while providing exceptional guest experiences.

Team Members enjoy a $2,500 monthly incentive guarantee for the first six months along with a robust benefits package including medical coverage from Day One, paid time off, and exclusive travel perks.

Your marketing efforts will play a key role in promoting vacation ownership opportunities to guests while developing your own career.

Qualifications

• Ability to work a flexible schedule including weekends and holidays.
• Proficiency in English, speaking, reading, writing.
• 2 years confirmed customer service experience.
• Intermediate computer proficiency with knowledge of database systems.
• Strong verbal and interpersonal skills.

Responsibilities

• Promote vacation ownership presentations and mini-vacation packages.
• Generate leads and book sales presentations.
• Provide concierge services and arrange island activities.
• Mentor and train Marketing Representatives.
• Handle guest-related issues.

Skills

Customer service

Sales

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Salesforce

ATCO

GoConcierge

Job description

Ready to take the next step in your career? As a Marketing Representative Lead, you’ll expand your impact by achieving results, supporting your team, and elevating the guest experience.

This role will build on your current expertise to generate qualified leads, book sales presentations, and mentor Marketing Representatives. Lead Marketing Representatives are key partners to leadership and model HGV values every day.

To support your growth from the start, we offer new Team Members a $2,500 incentive guarantee per month for up to 6 months, giving you the runway to build confidence and develop your skills.

Why Team Members Love Working with Us

We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:

• Compensation: $19.00 per hour, plus commission and bonuses governed by a compensation plan.
• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.

Responsibilities

Marketing Representatives work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts vary between the hours of 6:30 AM–9:30 PM.

As a Lead Marketing Representative, you will be responsible for:

• Promotion of booking eligible vacation ownership presentations, previews and the sale of mini‑vacation packages to on‑site guests and visitors.
• Generate leads and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers at off‑property locations.
• Provide customer/concierge services and arranging island activities to all guests projecting a professional company image.
• Assist in the implementation and tracking of current and future marketing programs, according to the standards of integrity adhered to by the Hilton Corporation.
• Mentoring and training of new and current Marketing Representatives.
• Resource and first point of contact for Marketing Representative day to day questions and/or concerns.
• Sharing insights and opportunities to Marketing Management and partnering on improvements.
• Handling sophisticated Customer/Guest related issues or concerns.
• Serving as a role model for Marketing Representatives to demonstrate HGV’s values and expectations for interactions with Guests and other Team Members.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to work a flexible schedule including weekends and holidays.
• Proficiency in English, speaking, reading, writing.
• High school diploma or equivalent.
• 2 years confirmed customer service experience.

• Intermediate computer proficiency with knowledge and efficiency in computer database systems such as ATCO, VOICE, Salesforce, GoConcierge or similar systems.
• Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island.
• Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e‑mail, and on the telephone.
• Self‑motivated and results oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections.
• Ability to multi‑task and balance priorities.
• Proven track record to sign‑up guests for timeshare sales presentations over the phone.
• 1‑year proven sales, sales related marketing, concierge, or optional tour and activity sales experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 19959
• Job Category Sales & Marketing
• Posting Date 05/31/2026, 02:00 AM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Variable
• Locations Lagoon Tower by Hilton Grand Vacations Club (On‑site)