Marketing Ops & Producer Experience Coordinator

Arrowhead Programs; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Student Loan Assistance

Paid Time Off

Holidays

Job summary

Arrowhead Programs is seeking a Marketing Operations Coordinator in San Diego to support both current and new clientele, delivering prompt and professional service. You will manage producer information in the CRM, handle appointments, contracts, and licensing, and oversee distribution management to ensure seamless operations across functions.

The role emphasizes data accuracy, KPI-driven performance, and collaboration across teams.

Qualifications

• Organized and detail-oriented, able to manage deadlines in a dynamic environment.
• Excellent verbal and written communication; strong interpersonal and analytical skills.
• Proficient with Microsoft Office products (Outlook, Excel, PowerPoint, Word) and able to interface with diverse groups.

Responsibilities

• Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead’s CRM, ensuring data integrity and supporting business objectives.
• Deliver outstanding customer service across all channels, meeting KPIs for response time, satisfaction, and issue resolution.
• Provide professional assistance to producers and clients, addressing inquiries, locating information, and interpreting business needs to deliver effective solutions.
• Foster relationships between divisions and producers through open communication, timely follow-up, and shared goals.
• Work independently while contributing to team priorities, managing workload to align with department targets and deadlines.
• Participate in training procedures and support continuous improvement initiatives.
• Manage a high volume of data and phone support with a focus on accuracy and efficiency.
• Take ownership of projects, develop procedures, and adapt to changing priorities with a solutions-driven mindset.
• Contribute in team meetings, share insights, track progress against KPIs, and collaborate.

Skills

Organized

Communication skills

Microsoft Office

Job description

Arrowhead Programs is seeking a Marketing Operations Coordinator in San Diego to support both current and new clientele, delivering prompt and professional service. You will manage producer information in the CRM, handle appointments, contracts, and licensing, and oversee distribution management to ensure seamless operations across functions.

The role emphasizes data accuracy, KPI-driven performance, and collaboration across teams.