Marketing Partnerships & Membership Operations Coordinator

San Diego; San Diego (CA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

AD&D

Flex Spending

401k Matching

Job summary

San Diego Tourism Authority in San Diego, CA seeks a Marketing Partnerships Operations Coordinator to support the department’s account administration, CRM management, and cross-functional coordination. The role focuses on member engagement and processes that drive revenue growth and strong partner relationships.

The ideal candidate is service-oriented, highly organized, and proactive in identifying opportunities for improvement, with 3+ years in administration, operations, or related fields.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of experience in administration, operations, customer service, project coordination, membership, or related fields.
• Experience with membership organizations, associations, hospitality, nonprofit, or event coordination is a plus.
• Strong organizational skills and attention to detail.
• Highly proficient in CRM/database systems and Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Familiarity utilizing AI tools such as Copilot, ChatGPT, is a plus.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Professional, collaborative, and service-oriented approach.
• Experience and comfort supporting billing and collections a plus.
• Commitment to company values and fostering an inclusive and collaborative workplace culture.

Responsibilities

• Provide administrative support to the Senior Director of Marketing Partnerships and Development Manager.
• Support the Marketing Partnerships team across membership, sponsorship, development, and cross-functional initiatives.
• Coordinate meetings, calendars, reports, presentations, departmental communications, and project follow-up.
• Serve as a key coordinator on cross-functional projects involving multiple departments and external stakeholders.
• Maintain departmental calendar, records, documentation, and operating procedures to support efficiency and continuity.
• Coordinate membership account administration, including new member applications, renewals, upgrades, account updates, and CRM record maintenance.
• Support private source revenue and member retention goals through renewal tracking, account stewardship, and member outreach.
• Coordinate member benefit fulfillment and ensure members receive the services, resources, and engagement opportunities associated with their membership level.
• Maintain data integrity across CRM and related systems; generate membership, revenue, renewal, and engagement reports.
• Coordinate billing, collections, and account reconciliation activities in partnership with the Finance team and support membership systems administration with IT.
• Support member onboarding, educational programs, networking events, and benefit fulfillment to enhance member value and retention.
• Track member activity, including in-kind requests from SDTA, participation data, and ensure accurate records and aligned communication across departments.
• Monitor membership trends and engagement metrics and provide insights to support revenue growth and retention strategies.
• Identify and implement process improvements that enhance operational efficiency, data quality, reporting, and the member experience.

Skills

CRM management

Administration

Cross-functional coordination

Customer service

Project coordination

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

CRM databases

Microsoft Office

Job description

San Diego Tourism Authority in San Diego, CA seeks a Marketing Partnerships Operations Coordinator to support the department’s account administration, CRM management, and cross-functional coordination. The role focuses on member engagement and processes that drive revenue growth and strong partner relationships.

The ideal candidate is service-oriented, highly organized, and proactive in identifying opportunities for improvement, with 3+ years in administration, operations, or related fields.