Marketing Ops Manager - Drive scalable processes

Beth Israel Lahey Health; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a Marketing Operations Manager to help develop, implement, and continuously improve the department’s operational infrastructure. The role focuses on scalable workflows, governance, and portfolio visibility across cross-functional teams.

The ideal candidate will have 5+ years in project management or marketing operations, a PMP is preferred, and strong skills in stakeholder management, analytics, and leadership.

Qualifications

• Bachelor’s degree in a relevant field.
• PM experience with marketing operations or process improvement.
• PMP certification preferred.
• 5+ years in project management or marketing operations.

Responsibilities

• Develop, implement, and improve the marketing department’s operational infrastructure and ways of working.
• Document workflows, processes, standards, templates, and governance practices that improve efficiency, consistency, accountability, and collaboration.
• Collaborate with marketing leaders, team members, and subject-matter experts to identify operational needs and develop practical, scalable solutions.
• Provide project-management support to marketing leaders and project owners, helping teams establish project scope, roles, deliverables, timelines, milestones, dependencies, and decision-making needs.
• Directly manages select complex, cross-functional, or high-priority marketing projects from initiation through completion, monitoring progress, risks, decisions, and follow-through.
• Supports management of the department’s project portfolio by maintaining visibility into priorities, project health, timelines, resource needs, risks, and dependencies.
• Develops reports, dashboards, presentations, and leadership updates to support portfolio visibility, operational planning, and informed decision-making.
• Supports resource and capacity planning by identifying workload trends, competing priorities, constraints, and opportunities to improve how work is prioritized and assigned.
• Supports the administration, optimization, governance, and adoption of marketing operations, project-management, and work-management tools.
• Leads or supports the implementation of new processes, tools, and ways of working through documentation, communication, training, and change-management support.
• Uses data, feedback, and operational insights to identify bottlenecks, evaluate effectiveness, and recommend continuous improvements.
• Builds productive relationships across teams, facilitates alignment, and appropriately escalates risks, barriers, or decisions to the Director of Marketing Operations or other leadership.

Skills

Project management

Stakeholder management

Process improvement

Analytics

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business, Healthcare, Organizational Management, or related field

PMP certification

Tools

Microsoft Office

Project management tools

Job description

Beth Israel Lahey Health (BILH) is seeking a Marketing Operations Manager to help develop, implement, and continuously improve the department’s operational infrastructure. The role focuses on scalable workflows, governance, and portfolio visibility across cross-functional teams.

The ideal candidate will have 5+ years in project management or marketing operations, a PMP is preferred, and strong skills in stakeholder management, analytics, and leadership.