Marketing Operations Manager New Boston US Hybrid / Remote

Greenhouse Software, Inc.; Boston, Northern (MA, KY); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Life Insurance

Private Health Insurance

Career development opportunities

Job summary

Preservica is seeking a Marketing Operations Manager to own and build an AI-powered marketing ops function from ground up. You will design cohort-based reporting, establish attribution models, and manage Pardot and Salesforce end-to-end to drive pipeline.

You will partner with Demand Gen, Sales, and RevOps to close funnel gaps, develop dashboards for leadership, and experiment with Claude to scale messaging and assets. This role blends analytics with hands-on ops leadership.

Qualifications

• 5 years in marketing operations, RevOps, or a similar analytics role in a B2B SaaS or B2B company.
• Salesforce Pardot admin and data hygiene experience.
• Proven multi-touch attribution model development and reporting used by leadership.
• Hands-on SQL for ad hoc analysis and troubleshooting.
• Working experience with Claude or comparable LLMs for messaging/content at scale.
• Strong dashboard and BI thinking; able to explain metrics to executives.

Responsibilities

• Build and maintain dashboards on funnel performance, pipeline coverage, and channel ROI for leadership.
• Develop attribution infrastructure (UTMs, Campaign Influence) that holds up to scrutiny by Sales and executives.
• Advance reporting toward an AI-powered practice with anomaly detection and narrative summaries.
• Own Pardot administration end-to-end: rules, scoring, segmentation, and data hygiene.
• Maintain clean data between Pardot and Salesforce: lead routing and lifecycle integrity.
• Create cohort-based MQL reporting for board-level review, showing conversion stages to revenue.
• Use Claude to generate persona- and industry-specific messaging and assets at scale.
• Identify AI-enabled automation to replace manual, repetitive ops work and implement workflows.
• Partner with demand gen, sales, and RevOps to diagnose funnel leaks and fix root causes.
• Document systems, workflows, and runbooks; ensure compliance with CAN-SPAM, GDPR, and CCPA.

Skills

Marketing analytics

Salesforce Marketing Cloud

Pardot admin

SQL

Attribution

AI tooling

Dashboards

Stakeholder

Tools

Salesforce

Pardot

Claude

Tableau

Looker

Power BI

Job description

Marketing Operations Manager

Drive analytics backed marketing decisions

You understand what works and what doesn't, what makes a campaign fly and why a campaign fails. You "get" the mechanics, metrics and analytics of marketing. Are you ready to own and lead Marketing Operations across a growing market beating SaaS solutions provider?

We are Preservica, a global leader in Active Digital Preservation, trusted by organizations to preserve their most important digital records for decades to come. From national archives and government agencies to universities and global enterprises, our customers rely on us to ensure critical information remains accessible, compliant, and defensible.

Right now we're looking for a Marketing Operations Manager to build a modern, AI-powered marketing operations function from the ground up. Reporting to the VP Demand Marketing, this is a rare kind of opening: pipeline generation is our top priority as we launch a brand new digital strategy, which means marketing ops has real visibility and real budget to build something ambitious, not just keep the lights on.

About the role

Today, our attribution and reporting can tell you a lead came in. It can't yet show you how a cohort of MQLs actually moves through the funnel to closed revenue, and that's exactly the gap you'd own. You'll design the cohort-based reporting, the attribution model, and the AI-powered analytics practice that the board relies on to understand whether pipeline is actually working, essentially building the function you'd want to inherit, except you get to build it yourself.

You'll administer Pardot and Salesforce end to end and be the person leadership comes to when they want a real answer on what's driving pipeline. You'll also get to put Claude to work at the execution layer: turning demand gen's persona and industry targeting into shipped messaging and campaign assets at a speed manual production can't match, and finding every place in the ops stack where AI can replace repetitive work with something faster and better. If you're the kind of person who sees a basic dashboard and immediately wants to know what a great one would look like, this is that job.

What you'll do:

• Build and maintain dashboards and reporting on funnel performance, pipeline coverage, and channel/program ROI for leadership review
• Build and maintain attribution infrastructure (UTM frameworks, campaign-to-revenue reporting via Salesforce Campaign Influence) that holds up under scrutiny from Sales and leadership
• Push our attribution and reporting practice from basic, backward-looking numbers toward an AI-powered practice: automated anomaly detection on funnel metrics, AI-assisted narrative summaries for business reviews, and faster answers to ad hoc board and leadership questions
• Own Pardot (Salesforce Marketing Cloud Account Engagement) administration end to end: automation rules, lead scoring and grading, Engagement Studio programs, list segmentation, and data hygiene
• Maintain clean, synchronized data between Pardot and Salesforce, including lead routing, lifecycle-stage integrity, and deduplication
• Build cohort-based MQL reporting that shows how each month's (or campaign's) MQLs convert stage by stage down the funnel to pipeline and closed revenue, built for board-level review, not just an internal team dashboard
• Use Claude to produce persona- and industry-specific messaging variants and campaign assets (email sequences, landing page copy, ad copy) at volume, to specs set by demand gen and content, not as an independent campaign owner
• Identify where AI should replace manual, repetitive ops work (enrichment, routing, QA, reporting prep) and build those workflows, proactively, not just when asked
• Partner with demand gen, sales, and RevOps to diagnose funnel leaks using data, and instrument fixes rather than just report on symptoms
• Document systems, workflows, and runbooks so the stack doesn't live only in your head
• Ensure compliance with CAN-SPAM, GDPR, and CCPA across all automated and AI-assisted communications

What you'll bring:

• 5 years in marketing operations, RevOps, or a similar systems/analytics role at a B2B SaaS or B2B company
• Salesforce experience: campaign management, lead routing, Campaign Influence or equivalent attribution reporting
• Demonstrated experience building multi-touch attribution models and reporting that leadership actually relies on, not just platform-native reports
• Real, demonstrable use of Claude (or a comparable LLM) to produce messaging or content variants at scale, able to walk through actual prompts and workflows, not just "I've used ChatGPT"
• Working SQL for ad hoc analysis and troubleshooting
• Strong grasp of B2B funnel metrics, cohort analysis, and lead scoring methodology, and the ability to build and explain stage-to-stage conversion reporting to an executive or board audience
• A track record of pushing past "the dashboard works" to "the dashboard is wrong, here's why, and here's what I rebuilt", this role is for someone who gets restless with basic reporting, not someone who's comfortable maintaining it indefinitely
• Comfort being the ops and analytics backbone across Marketing, Sales, and Leadership, and the initiative to identify gaps and fix them before leadership has to ask

Nice to have:

• Prior experience building AI-assisted content or reporting workflows beyond single-prompt use
• Experience with enrichment or intent tools (ZoomInfo, Clearbit, 6sense, or similar) feeding segmentation logic
• BI/dashboard tool experience (Tableau, Looker, Power BI) beyond native Salesforce/Pardot reporting

Pardot (Salesforce Marketing Cloud Account Engagement), Salesforce, Claude, plus whatever enrichment, intent, or BI tooling you recommend (within budgetary constraints).

What we offer:

We are an open progressive employer who values our staff as the heart of our business. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. Our benefits package includes Life Insurance, Private Health Insurance and a range of other employee benefits. Come join US!

Preservica are an equal opportunities employer.

Right to work US