Marketing Operations Manager

Greenhouse Software, Inc.; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Life Insurance

Private Health Insurance

Job summary

Preservica in Boston seeks a Marketing Operations Manager to build an AI-powered marketing operations function from the ground up. You will own dashboards, attribution, and pipeline analytics across Pardot and Salesforce, turning raw data into strategic storytelling for leadership.

You'll design cohort-based reporting, implement AI-driven insights, and partner with Demand Gen, Sales, and RevOps to close leaks. This role blends analytics with hands-on ops in a fast-growing SaaS environment.

Qualifications

• 5+ years in marketing operations, RevOps, or similar analytics role in a B2B SaaS company.
• Experience with Salesforce campaign management and lead routing.
• Demonstrated multi-touch attribution modeling and board-level reporting.
• Experience using Claude (or comparable LLM) to produce messaging at scale.
• Proficient in SQL for ad hoc analyses.
• Strong grasp of B2B funnel metrics and lead scoring methodologies.

Responsibilities

• Build and maintain dashboards on funnel performance, pipeline coverage, and ROI for leadership.
• Develop attribution infrastructure and pipeline-to-revenue reporting
• Advance reporting toward AI-powered insights and automated anomaly detection
• Own Pardot administration end to end: automation rules, lead scoring, segmentation
• Ensure data hygiene and synchronized data between Pardot and Salesforce
• Create cohort-based MQL reporting for board-level review
• Use Claude to generate messaging variants and assets at volume
• Identify AI-enabled workflows to replace repetitive ops work
• Collaborate with demand gen, sales, and RevOps to diagnose funnel leaks
• Document systems and runbooks for cross-team continuity
• Ensure compliance with CAN-SPAM, GDPR, and CCPA

Skills

Marketing operations

RevOps

SQL

Claude LLM usage

Attribution modeling

B2B funnel metrics

Executive storytelling

Tools

Salesforce Pardot

Tableau

Looker

Power BI

Claude

SQL

ZoomInfo

Clearbit

Job description

Marketing Operations Manager

Drive analytics backed marketing decisions

You understand what works and what doesn't, what makes a campaign fly and why a campaign fails. You "get" the mechanics, metrics and analytics of marketing. Are you ready to own and lead Marketing Operations across a growing market beating SaaS solutions provider?

We are Preservica, a global leader in Active Digital Preservation, trusted by organizations to preserve their most important digital records for decades to come. From national archives and government agencies to universities and global enterprises, our customers rely on us to ensure critical information remains accessible, compliant, and defensible.

Right now we're looking for a Marketing Operations Manager to build a modern, AI-powered marketing operations function from the ground up. Reporting to the VP Demand Marketing, this is a rare kind of opening: pipeline generation is our top priority as we launch a brand new digital strategy, which means marketing ops has real visibility and real budget to build something ambitious, not just keep the lights on.

About the role

Today, our attribution and reporting can tell you a lead came in. It can't yet show you how a cohort of MQLs actually moves through the funnel to closed revenue, and that's exactly the gap you'd own. You'll design the cohort-based reporting, the attribution model, and the AI-powered analytics practice that the board relies on to understand whether pipeline is actually working, essentially building the function you'd want to inherit, except you get to build it yourself.

You'll administer Pardot and Salesforce end to end and be the person leadership comes to when they want a real answer on what's driving pipeline. You'll also get to put Claude to work at the execution layer: turning demand gen's persona and industry targeting into shipped messaging and campaign assets at a speed manual production can't match, and finding every place in the ops stack where AI can replace repetitive work with something faster and better. If you're the kind of person who sees a basic dashboard and immediately wants to know what a great one would look like, this is that job.

What you'll do:

• Build and maintain dashboards and reporting on funnel performance, pipeline coverage, and channel/program ROI for leadership review
• Build and maintain attribution infrastructure (UTM frameworks, campaign-to-revenue reporting via Salesforce Campaign Influence) that holds up under scrutiny from Sales and leadership
• Push our attribution and reporting practice from basic, backward-looking numbers toward an AI-powered practice: automated anomaly detection on funnel metrics, AI-assisted narrative summaries for business reviews, and faster answers to ad hoc board and leadership questions
• Own Pardot (Salesforce Marketing Cloud Account Engagement) administration end to end: automation rules, lead scoring and grading, Engagement Studio programs, list segmentation, and data hygiene
• Maintain clean, synchronized data between Pardot and Salesforce, including lead routing, lifecycle-stage integrity, and deduplication
• Build cohort-based MQL reporting that shows how each month's (or campaign's) MQLs convert stage by stage down the funnel to pipeline and closed revenue, built for board-level review, not just an internal team dashboard
• Use Claude to produce persona- and industry-specific messaging variants and campaign assets (email sequences, landing page copy, ad copy) at volume, to specs set by demand gen and content, not as an independent campaign owner
• Identify where AI should replace manual, repetitive ops work (enrichment, routing, QA, reporting prep) and build those workflows, proactively, not just when asked
• Partner with demand gen, sales, and RevOps to diagnose funnel leaks using data, and instrument fixes rather than just report on symptoms
• Document systems, workflows, and runbooks so the stack doesn't live only in your head
• Ensure compliance with CAN-SPAM, GDPR, and CCPA across all automated and AI-assisted communications

What you'll bring:

• 5 years in marketing operations, RevOps, or a similar systems/analytics role at a B2B SaaS or B2B company
• Salesforce experience: campaign management, lead routing, Campaign Influence or equivalent attribution reporting
• Demonstrated experience building multi-touch attribution models and reporting that leadership actually relies on, not just platform-native reports
• Real, demonstrable use of Claude (or a comparable LLM) to produce messaging or content variants at scale, able to walk through actual prompts and workflows, not just "I've used ChatGPT"
• Working SQL for ad hoc analysis and troubleshooting
• Strong grasp of B2B funnel metrics, cohort analysis, and lead scoring methodology, and the ability to build and explain stage-to-stage conversion reporting to an executive or board audience
• A track record of pushing past "the dashboard works" to "the dashboard is wrong, here's why, and here's what I rebuilt", this role is for someone who gets restless with basic reporting, not someone who's comfortable maintaining it indefinitely
• Comfort being the ops and analytics backbone across Marketing, Sales, and Leadership, and the initiative to identify gaps and fix them before leadership has to ask

Nice to have:

• Prior experience building AI-assisted content or reporting workflows beyond single-prompt use
• Experience with enrichment or intent tools (ZoomInfo, Clearbit, 6sense, or similar) feeding segmentation logic
• BI/dashboard tool experience (Tableau, Looker, Power BI) beyond native Salesforce/Pardot reporting

Pardot (Salesforce Marketing Cloud Account Engagement), Salesforce, Claude, plus whatever enrichment, intent, or BI tooling you recommend (within budgetary constraints).

What we offer:

We are an open progressive employer who values our staff as the heart of our business. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. Our benefits package includes Life Insurance, Private Health Insurance and a range of other employee benefits. Come join US!

Preservica are an equal opportunities employer.

Right to work US