Marketing Operations Coordinator

BSL Batesville Services, LLC; United States; On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K Matching

Paid time off

Development and advancement

Job summary

Batesville is seeking a Marketing Operations Coordinator to oversee day-to-day marketing operations, fulfillment, and production tasks across sales, marketing, and business units. The role ensures timely, accurate materials and resources while coordinating with finance, legal, and logistics to support brand consistency and efficiency.

The position emphasizes vendor coordination, file preparation for print, inventory management, and basic creative updates within Batesville's brand guidelines.

Qualifications

• 1-3 years of experience in marketing operations, marketing coordination, fulfillment, print production, logistics, or a related role.
• Strong organizational and time management skills.
• Basic proficiency in Adobe Creative Suite (InDesign, Illustrator, or similar) for editing existing marketing materials.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Adobe Creative Suite, and JDE.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong attention to detail and commitment to accuracy.
• Knowledge of shipping, fulfillment, and print production processes.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate the day-to-day execution of marketing operations, fulfillment activities, and production requests supporting sales, marketing, and business initiatives.
• Receive and process orders from the marketing team, sales team, customers, and other functional areas.
• Coordinate the internal printing and external ordering of marketing materials, literature, signage, and business documents, ensuring all items are accurately packed and prepared for shipment.
• Partner with the Brand & Communications team to support execution of marketing materials, including preparing files for print, coordinating revisions, and ensuring accuracy of branded assets.
• Arrange timely and accurate shipping of orders by coordinating with logistics providers for pickups and deliveries.
• Maintain and update inventory of marketing materials, literature, promotional items, and fulfillment supplies.
• Ensure all printed and ordered materials meet quality standards before distribution.
• Respond to internal and external customer inquiries related to fulfillment and marketing materials.
• Assist with production-level creative updates, including editing existing templates, updating sales literature, modifying pricing sheets, presentations, and supporting minor creative requests using established brand guidelines.
• Maintain organized records of orders, inventory, shipping details, and production activities.
• Support company mail services, including incoming and outgoing mail, departmental mailings, and timely distribution.
• Maintain standardized templates, sales collateral, digital assets, and print-ready files to ensure consistency, accessibility, and version control.
• Identify and implement opportunities to improve marketing workflows, fulfillment processes, print production efficiency, and overall service levels.
• Effectively manage fluctuating workloads while prioritizing fulfillment requests, production schedules, and marketing support activities to meet business needs.

Job description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for the third year in a row, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.

Your Role at Batesville

As a Marketing Operations Coordinator, you will be responsible for coordinating the day-to-day execution of marketing operations, fulfillment, and production activities to ensure sales teams, customers, and internal stakeholders receive accurate, timely, and high-quality marketing materials and business resources. This role manages the end-to-end fulfillment process for sales enablement materials, customer literature, pricing resources, and other business documents while supporting the Brand & Communications team through production coordination, asset management, and basic creative updates. Working cross-functionally with marketing, sales, finance, legal, facilities, and other business partners, you will help optimize marketing workflows, maintain brand consistency, and ensure marketing initiatives and fulfillment operations are executed efficiently and accurately.

How You’ll Be Rewarded

Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future. The expected pay for this role is $19.00 - $24.00 per hour. Actual compensation will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.

IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more. Generous 401K Matching Program Paid time off Opportunities for development and advancement

What You’ll Do

• Coordinate the day-to-day execution of marketing operations, fulfillment activities, and production requests supporting sales, marketing, and business initiatives.
• Receive and process orders from the marketing team, sales team, customers, and other functional areas.
• Coordinate the internal printing and external ordering of marketing materials, literature, signage, and business documents, ensuring all items are accurately packed and prepared for shipment.
• Partner with the Brand & Communications team to support execution of marketing materials, including preparing files for print, coordinating revisions, and ensuring accuracy of branded assets.
• Arrange timely and accurate shipping of orders by coordinating with logistics providers for pickups and deliveries.
• Maintain and update inventory of marketing materials, literature, promotional items, and fulfillment supplies.
• Ensure all printed and ordered materials meet quality standards before distribution.
• Respond to internal and external customer inquiries related to fulfillment and marketing materials.
• Assist with production-level creative updates, including editing existing templates, updating sales literature, modifying pricing sheets, presentations, and supporting minor creative requests using established brand guidelines.
• Maintain organized records of orders, inventory, shipping details, and production activities.
• Support company mail services, including incoming and outgoing mail, departmental mailings, and timely distribution.
• Maintain standardized templates, sales collateral, digital assets, and print-ready files to ensure consistency, accessibility, and version control.
• Identify and implement opportunities to improve marketing workflows, fulfillment processes, print production efficiency, and overall service levels.
• Effectively manage fluctuating workloads while prioritizing fulfillment requests, production schedules, and marketing support activities to meet business needs.
• Perform other duties as assigned.

What You’ll Bring

• High school diploma or equivalent; an associate or bachelor's degree in Marketing, Business, Communications, Logistics, or a related field is a plus.
• 1-3 years of experience in marketing operations, marketing coordination, fulfillment, print production, logistics, or a related role.
• Strong organizational and time management skills.
• Basic proficiency in Adobe Creative Suite (InDesign, Illustrator, or similar) for editing existing marketing materials.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Adobe Creative Suite, and JDE.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong attention to detail and commitment to accuracy.
• Effective problem-solving skills.
• Knowledge of shipping, fulfillment, and print production processes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice to Haves

• Familiarity with print production processes and file preparation.
• Experience supporting marketing teams or managing marketing assets.
• Experience using project management tools such as Asana or similar platforms.

Physical Requirements

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

Who We Are

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love. With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit‑enhancing merchandising systems and leading‑edge technology solutions. At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values: Individual worth and integrity Excellence in execution Spirit of continuous learning and improvement Courage Customer focus and partnership

What Sets Us Apart

Making a difference: Helping families honor the lives of those they love isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be. Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career‑focused discussions and advancement. Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success. We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization. We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need.

*These services are not available at all Batesville locations. DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Aff… For more than 140 years, Batesville has supported funeral professionals in helping families remember and celebrate the lives of their loved ones. We know grieving families depend on us during life’s most difficult moments, and that responsibility shapes how we serve our customers and support one another every day. As a recognized leader in the North American deathcare industry, Batesville offers a comprehensive portfolio of burial, cremation, memorialization, and technology solutions that help families honor lives. Guided by a legacy of manufacturing excellence, product innovation, superior customer service, and reliable delivery, we provide funeral professionals with the resources and tools they need to serve families with care, dignity and respect.