Marketing Operations Coordinator

First Command Financial Services, Inc.; Fort Worth (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Marketing Operations Coordinator to support the Military Affairs team.

The role provides administrative, logistical, and operational support for programs, events, and partnerships that strengthen relationships within the military community. The position involves managing calendars, travel, and end-to-end event logistics, coordinating with internal teams and vendors, and developing standardized processes to enable scalable program support.

Qualifications

• Minimum 5+ years of experience in administrative, operational, or program coordination roles in a professional environment.
• Minimum 3+ years supporting senior leaders or executives, preferably with complex scheduling, travel coordination, and stakeholder engagement.
• Prior experience supporting events, conferences, or multi-stakeholder programs.

Responsibilities

• Admin and operational support to the Military Affairs team.
• Manage complex calendars, travel logistics for staff and leaders.
• Coordinate travel, lodging, and end-to-end logistics for events and conferences.
• Support event delivery, on-site logistics, and post-event follow-up.
• Develop standardized processes, tools, and documentation.
• Process invoices, corporate cards, reimbursements, and budgets.
• Collaborate with Marketing Data team on post-engagement data collection and reporting.
• Prepare After-Action Reports and leadership reporting.

Skills

Administrative coordination

Event coordination

Stakeholder engagement

Project management

Communication skills

Data reporting

Microsoft 365

Education

High school diploma

Bachelor’s degree in Business, Communications, Operations or related field

Tools

Microsoft 365

MS Teams

Zoom

SharePoint

Excel

PowerPoint

Job description

Job Description

The Marketing Operations Coordinator plays a key role in supporting the operational effectiveness and strategic engagement efforts of the Military Affairs team. Reporting to the Director, Marketing Operations and Field Enablement, this position provides administrative, logistical, and operational support to enable the successful execution of Military Affairs programs, events, and partnerships that strengthen First Command's relationships within the military community.

What will the employee do in this role?

• Provides comprehensive administrative and operational support to the Military Affairs team, anticipating needs and coordinating across internal and external stakeholders to enable efficient execution of strategic initiatives.
• Manages complex calendars, scheduling priorities, and travel logistics for Military Affairs staff and leadership, ensuring alignment with corporate policies, operational priorities, and high-impact engagement opportunities.
• Leads coordination of travel, lodging, and end-to-end logistics for Military Affairs events, conferences, and key stakeholder engagements, supporting executive visibility and relationship-building efforts that contribute to business growth.
• Coordinates with internal teams and external vendors to support event delivery, including planning, on-site logistics, and post-event follow-up, ensuring a high-quality experience that strengthens brand presence and stakeholder engagement.
• Develops and maintains standardized processes, tools, and documentation to improve consistency, efficiency, and operational continuity, enabling scalable support of expanding Military Affairs initiatives.
• Processes and tracks invoices, corporate card expenditures, reimbursements, and budget activity, serving as a point of contact for reconciliation and financial inquiries.
• Supports, in collaboration with the Marketing Data team, the collection, consolidation, and maintenance of post-engagement data, including participation metrics, relationship leads, and key outcomes, contributing to insights that inform business development and growth strategy.
• Coordinates with stakeholders to ensure timely and accurate submission of post-event reports and engagement data, while supporting the development of After-Action Reports (AARs) and leadership reporting through the consolidation of key outcomes, insights, and effectiveness metrics.
• Supports Military Affairs partnership and program activities, including development of briefing materials, stakeholder coordination, and participation in key engagements that enhance relationships and expand reach in priority markets.

Skills & Qualifications

Education

• High school diploma required
• Bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent combination of education and relevant work experience supporting executive operations, event coordination, or program management)

Work Experience

• Minimum 5+ years of experience in administrative, operational, or program coordination roles in a professional environment (required)
• Minimum 3+ years supporting senior leaders or executives, preferably in roles involving complex scheduling, travel coordination, and stakeholder engagement (strongly preferred)
• Prior experience supporting events, conferences, or multi-stakeholder programs strongly preferred

Required Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization and with external partners.
• Demonstrated ability to manage multiple priorities, deadlines, and logistics simultaneously in a fast-paced, high-visibility environment.
• Proven organizational skills with exceptional attention to detail and accuracy in coordinating complex schedules, events, and travel.
• Ability to exercise sound judgment, discretion, and confidentiality in support of senior leadership and sensitive engagements.
• Strong problem-solving skills with the ability to anticipate needs, identify issues, and proactively drive resolution.
• Experience supporting large-scale meetings, events, or programs involving multiple stakeholders and vendors.
• Ability to collect, organize, and maintain data with a high degree of accuracy to support reporting and decision-making.
• High level of collaboration and professionalism when working with internal teams and external organizations.
• Proficiency in Microsoft 365 (Outlook, Excel, PowerPoint, Word, Teams, SharePoint) to support operations, reporting, and communications.
• Experience coordinating virtual meetings or events using platforms such as MS Teams or Zoom.
• Ability to operate independently with minimal supervision while maintaining alignment with team priorities and objectives.
• Willingness and ability to travel up to 10% in support of events and organizational priorities.

Location & Work Arrangement

• LI-BW3
• LI-hybrid