Marketing Manager IV: 26-03021

Akraya, Inc.; Mountain View (CA); Hybrid; USD 70,000 - 117,000; Full time

Job summary

Akraya, Inc. seeks a seasoned lifecycle marketing professional in Mountain View, CA to design and drive campaigns that boost adoption, engagement, and retention for QuickBooks Online Accountant customers and their small-business clients.

You will leverage customer data, marketing automation, AI/ML, and personalization to deliver targeted campaigns across the customer lifecycle. This role emphasizes cross-functional collaboration and data-driven optimization.

Qualifications

• 5+ years of Lifecycle Marketing experience.
• Strong Growth Marketing & Personalised Campaigns experience.
• Hands-on experience with CRM channels — Email, SMS, Push, or In-Product.
• Experience using AI/ML, propensity models, or GenAI in marketing.

Responsibilities

• Develop and execute personalized lifecycle and growth marketing campaigns.
• Manage campaigns across email, SMS, push notifications, and in-product channels.
• Use customer data, analytics, AI/ML, propensity models, and generative AI to improve campaign performance.
• Analyze engagement and campaign performance using tools such as Tableau and Amplitude.
• Partner cross-functionally to prioritize initiatives and drive customer adoption, engagement, and retention.
• Support campaign planning, prototyping, project management, and reporting.

Skills

Lifecycle Marketing

CRM & Personal Campaigns

AI/ML & GenAI for Marketing

Data Analytics & Experimentation

Growth Marketing & SaaS Engagement

Tools

Tableau

Amplitude

Job description

Primary Skills: Lifecycle Marketing (advanced), CRM & Personalized Campaigns (advanced), AI/ML & GenAI for Marketing (advanced), Data Analytics & Experimentation(advanced), BGrowth Marketing & SaaS Customer Engagement (intermediate-advanced) Contract Type: W2 Only Duration: 12 month Location: Mountain View, CA (#LI-Hybrid) Pay Range: $80- $85 per hour on W2 #LP

Job Summary: This role will develop and execute lifecycle marketing campaigns that increase adoption, engagement, and retention among QuickBooks Online Accountant customers and their small-business clients. The role uses customer data, marketing automation, AI/ML, and personalization to deliver targeted campaigns across the customer lifecycle.

Key Responsibilities

• Develop and execute personalized lifecycle and growth marketing campaigns.
• Manage campaigns across email, SMS, push notifications, and in-product channels.
• Use customer data, analytics, AI/ML, propensity models, and generative AI to improve campaign performance.
• Analyze engagement and campaign performance using tools such as Tableau and Amplitude.
• Partner cross-functionally to prioritize initiatives and drive customer adoption, engagement, and retention.
• Support campaign planning, prototyping, project management, and reporting.

Must-Have Skills

• 5+ years of Lifecycle Marketing experience.
• Strong Growth Marketing, Lifecycle Marketing & Personalized Campaigns experience.
• Hands-on experience with CRM channels — Email, SMS, Push, or In-Product.
• Experience using AI/ML, propensity models, recommendation engines, or GenAI in marketing.
• Strong data analytics & reporting skills; Tableau/Amplitude preferred.
• Experience with SaaS / digital products and customer lifecycle programs.
• Strong cross-functional project management and communication skills.
• Familiarity with Figma/Canva and collaboration tools such as Miro/Lucid.