Marketing Event Representative - On:Call

Hard Rock Hotel Cancun; Tampa (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Seminole Hard Rock Tampa is seeking Marketing Event Representatives to serve as Guest Service Ambassadors for promotional events. This is an entry level role with schedules up to 32 hours per week and pay of $16/hour.

You will greet VIP Guests, maintain confidentiality, support event execution, and uphold our guest service standards. Background checks and gaming compliance requirements apply; ability to work nights, weekends, and holidays is required.

Qualifications

• Six (6) months of customer service experience, preferably in a casino or hospitality environment.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep.
• Must be able to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to life/move up to 40 pounds.

Responsibilities

• Be a Guest Service Ambassador during promotional events.
• Greeting and providing personalized service for VIP Guests.
• Maintaining confidentiality of VIP interactions.
• Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
• Other duties as assigned.

Skills

Customer service

Communication

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Marketing Event Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution. This is an entry level position. Schedules for these positions vary up to 32 hours per week depending on the Marketing calendar. This positions pays $16/hour.

Essential Duties

• Being a Guest Service Ambassador for the property during all promotional events.
• Greeting and providing personalized service for VIP Guests.
• Having the ability to be discrete and keep confidential all interactions with VIP Guests.
• Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
• Other duties as assigned.

Qualifications

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep
• Must be able to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to life/move up to 40 pounds.

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to work standing/walking for long periods of time, with or without reasonable accommodation. While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending. The employee must frequently lift and/or move up to 40 pounds.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!