VP, Player Development

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Seminole Hard Rock Tampa seeks a Vice President of Player Development to cultivate relationships with existing guests and attract new players, driving incremental gaming revenues and loyalty. You will lead a team on the casino floor, align with compliance requirements, and deliver exceptional guest experiences in a fast-paced, high-energy environment.

This role demands strategic vision, strong sales acumen, and the ability to partner with Marketing and Gaming Operations to optimize player

Qualifications

• Excellent communication, judgment, and high integrity.
• Demonstrates strong leadership, coaching, and team-building skills.
• Excellent organizational and planning abilities; able to manage multiple priorities.

Responsibilities

• Greets guests on the casino floor and participates in events and promotions.
• Evaluates player ratings to manage visits, accommodations, and complimentary services as guidelines.
• Achieves production quotas and profitability goals for rooms, events, and gaming revenue.
• Leads team members with guidance and support to meet service standards and departmental goals.

Skills

Excellent communication

Leadership & team building

Strong organizational skills

Professional image and enthusiasm

Quota-driven guest services

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The VP of Player Development is responsible to develop and maintains relationship with existing customers through personal contact in order to generate incremental increases in gaming revenues. Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.

Essential duties

• Greets guests in the casino and participates in social events and special promotions
• Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines
• Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue
• Oversees team members by providing leadership, guidance, coaching and support to ensure departmental goals and service standards are met

Qualifications

• Must have excellent communication skills, judgment, high moral integrity and strong work ethic
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
• Must have strong organizational, planning and communication skills
• Must possess strong leadership and team building skills
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

• The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Preferred : Native American Preference

• First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!