Front Desk Agent - Hotel Operations

Hard Rock Hotel Cancun; Tampa (FL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock seeks a Front Desk Agent to provide courteous service at the hotel lobby, delivering smooth guest check-in/out and promoting casino and hotel amenities. You will resolve billing issues, handle payments, and guide guests with information about entertainment and attractions.

The role requires a high school diploma or GED, 6 months in front desk/hotel operations, strong interpersonal skills, excellent phone etiquette, and the ability to stand for long periods while using a

Qualifications

• High school diploma or GED required.
• 6 months of Front Desk/Hotel Operations experience.
• Excellent interpersonal and customer relations skills.
• Exceptional phone etiquette.
• Ability to stand for long periods.
• Able to operate and enter information into a computer.
• Basic math skills to accurately process guest payments.
• Ability to follow procedures in routine situations.

Responsibilities

• Check in guests by completing paperwork and collecting payment details.
• Settle guest accounts on check-out and handle cash.
• Resolve general billing discrepancies.
• Promote property promotions and amenities to guests.
• Answer guest questions about entertainment and attractions.
• Maintain positive public/employee relations at all times.
• Anticipate guest needs and respond promptly to requests.

Skills

Interpersonal skills

Customer service

Phone etiquette

Computer skills

Basic math

Standing/ stamina

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Job Description: The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience Essential duties include, but are not limited to:

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settles account balances of departing guests by accepting payment and handling cash drawer
• Investigates and resolves general billing discrepancies
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
• Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
• Promotes positive public/employee relations at all times
• Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed

Qualifications

• High school diploma or general education degree (GED) is required
• 6 months of Front Desk/Hotel Operations experience
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
• Must have exceptional phone etiquette
• Must be able to work standing for long periods of time
• Must be technologically savvy and be able to operate and enter information into a computer
• Must possess basic math skills necessary to accurately calculate and process guest payments
• Must be able to follow procedures in standard situations in which specific steps are involved

Work Environment

Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Disclaimer

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!