Restaurant Server

Hard Rock Hotel Cancun; Immokalee (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking team members to deliver exceptional food and beverage service, ensuring a positive guest experience and adherence to the company’s mission and values. Team members must demonstrate strong interpersonal skills and uphold all Gaming Commission regulations and Seminole Tribe policies.

Candidates will be expected to promptly report any irregularities to management or the Ethics Hotline, and to assist in maintaining a safe and respectful work environment.

Qualifications

• Must possess good interpersonal skills.
• Demonstrate actions and behaviors that reinforce the company’s mission and values.

Responsibilities

• Serves both food and beverage to guests dining in our restaurants, ensuring a positive guest experience.
• Exhibit conduct aligned with Gaming Commission Regulations and Seminole Tribe policies.
• Notify management or Ethics Hotline promptly of any illegal acts or ethics violations.

Skills

Interpersonal skills

Guest service

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Serves both food and beverage to guests dining in our restaurants, ensuring a positive guest experience. Must possess good interpersonal skills Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift. Will also regularly:

• speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs. Will regularly bend, stoop, kneel, and twist at the waist.
• May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!