Marketing Event Representative - On:Call

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 18,184 - 25,898; Part time

Job summary

A leading hospitality venue in Tampa is seeking a Marketing Event Representative to serve as a Guest Service Ambassador at various promotional events. This entry-level role offers up to 32 hours per week with a pay rate of $16/hour. Responsibilities include greeting VIP Guests, executing marketing events, and maintaining superior Guest Service. Candidates should have at least six months of customer service experience and be amenable to a flexible schedule. The work environment is fast-paced and may involve lifting up to 40 pounds.

Qualifications

• Six months of customer service experience, preferably in casino or hospitality.
• Ability to work nights, weekends, and holidays.
• Must maintain superior Guest Service traditions.

Responsibilities

• Serve as Guest Service Ambassador during promotional events.
• Provide personalized service to VIP Guests.
• Participate in executing marketing events like concerts and tournaments.

Skills

Customer service experience

Strong verbal and non-verbal communication skills

Energetic and compassionate

Job description

Marketing Event Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution. This is an entry level position. Schedules vary up to 32 hours per week depending on the marketing calendar. This position pays $16/hour.

Responsibilities

• Being a Guest Service Ambassador for the property during all promotional events.
• Greeting and providing personalized service for VIP Guests.
• Having the ability to be discrete and keep confidential all interactions with VIP Guests.
• Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off‑site activations and tournaments.
• Other duties as assigned.

Qualifications

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work late nights, weekends, and holidays depending on assigned schedule.
• Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be able to life/move up to 40 pounds.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast‑paced, guest‑smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending.
• The employee must frequently lift and/or move up to 40 pounds.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.