Marketing Enablement Coordinator

MFI Technologies Incorporated; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

MFI Technologies Incorporated seeks a Marketing Enablement & Operations Coordinator in New York to manage the day-to-day engine room of our global marketing ecosystem. This role emphasizes organization, documentation, and cross-functional communication to keep campaigns and tooling running smoothly.

You will own tool access, vendor onboarding, and operational compliance, while optimizing workflows with AI-driven automation and standardized processes across international teams.

Qualifications

• 1–2 years in a support or operations role in music, entertainment, or creative industries.
• Strong organizational skills and precise documentation.
• Familiarity with marketing tools and data workflows; AI-driven process improvement.

Responsibilities

• Manage day-to-day operations that keep the marketing ecosystem running.
• Serve as the primary source of truth for tool access, onboarding, and compliance.
• Coordinate high-volume task queues, payments tracking, and cross-functional requests.
• Provide first-level support and troubleshoot platform issues, escalate as needed.
• Utilize AI tools to streamline manual processes and improve efficiency.

Skills

Organization

Documentation

Cross-functional communication

AI fluency

Attention to detail

Persistent follow-up

Tools

Airtable

Excel

Google Workspace

Job description

• The Marketing Enablement & Operations Coordinator is an operations-based individual contributor responsible for the day-to-day "engine room" tasks that keep our global marketing ecosystem running smoothly. This role is designed for a process-driven professional who excels at organizational rigor, documentation, and cross-functional communication. They will serve as the primary source of truth for marketing tool access, vendor onboarding, and operational compliance.
• Reporting to the Director of Marketing Enablement, they will focus on high-volume task management and workflow execution. They will be the "home base" for the team - the individual who ensures that requests are answered, payments are tracked, and global teams are following standardized protocols. Beyond the standard checklist, you will act as a proactive optimizer, using AI tools and automated flows to streamline manual processes and improve team efficiency.
• Serve as the main point of contact for all global onboarding requests for our marketing and media tools. You will also handle access requests for these tools, such as analysis and ad operations. Manage the central Marketing Enablement submission portal (Airtable) and maintain an up-to-date internal knowledge base for global users. Provide first-level support and troubleshooting for platform-related issues, advancing technical bugs to the relevant teams when necessary. Monitor global campaign compliance to ensure that digital ad accounts across Meta, TikTok, Spotify, and Google are applying standardized coding and integrations.

Role Type

Full-time

Requirements

• You have 1-2 years of experience in a support or operations role with a focus on music, entertainment or creative industries.
• You prioritize clear organization: You maintain accurate documentation and support the smooth running of team activities.
• You have platform familiarity: Basic knowledge of music tech landscape (ad platforms, data collection, fan communications, etc.) and how they integrate with marketing workflows.
• You are AI Fluent: You use AI tools in your daily life to work faster and are eager to help a team implement automated flows.
• You have attention to detail: You are the definitive reference for data and status updates; accuracy is your top priority.
• You are a "persistent chaser" - able to follow up on late payments or missing data with professional persistence.
• You are passionate about music and are deeply interested in learning more about the technical infrastructure that powers global campaigns for your favorite artists.
• We'd love it if you also had: Experience using the following platforms, or are familiar with: Excel, Google Workspace (including Gemini), Airtable.