Marketing Director

Mosaic Management; Surprise (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaic Management in Surprise, AZ is seeking a Community Relationship Manager who thrives on building connections with seniors, families, and referral partners. You will guide prospective residents through the community, present tours, and coordinate visits to convey the caring mission of our senior living communities.

You will manage inquiries in our CRM, collaborate with the executive team on outreach plans, and support occupancy goals while delivering outstanding service.

Qualifications

• Minimum 1–2 years of sales experience in senior living, healthcare, or hospitality.
• Excellent communication and interpersonal skills.
• Ability to plan, organize, and execute sales initiatives.
• Proficiency in creating and maintaining relationships with referral sources.
• Valid driver’s license.
• Experience with CRM systems.

Responsibilities

• Execute sales strategies to achieve and maintain 100% occupancy.
• Represent the community to prospective residents, families, and referral sources.
• Schedule and conduct tours and home visits.
• Document every inquiry and prospect interaction in CRM.
• Provide exceptional customer service and outreach to discharge planners and professionals.
• Present to doctors' offices and community organizations.
• Keep leadership updated on outreach plans and events.
• Follow company sales process, guidelines, and philosophy.

Skills

Sales experience

Communication skills

Planning & organization

Interpersonal skills

Social media posting

Budget management

Vendor management

Education

High school diploma or equivalent

Job description

Community Relationship Manager

Passionate about helping seniors and their families? We’re seeking a relationship-driven

Sales Manager to guide families to a vibrant senior living community and make a

meaningful impact every day.

Key Responsibilities

• Executes sales strategies to achieve and maintain 100% occupancy.
• Represents the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner demonstrating community mission and philosophy.
• Schedule and conduct tours and appropriate home visits with prospective residents.
• Completes appropriate database documentation in our CRM, including entry of every inquiry and prospect interaction.
• Responsible for providing the highest level of customer service including building inquiry base, initiate and carry out marketing calls by contacting discharge planners, social service workers, and other community professionals in the surrounding community area, and performing purposeful follow up.
• Visits and conducts presentations at doctors' offices, senior centers, clinics, and organizations for seniors distributing sales and collateral literature representing assigned community. Attend business and community events where referral sources are in attendance.
• Keeps executive director and department heads up to date on outreach plan and internal and external events.
• Follows the company's sales process, guidelines, and philosophy.
• Prepares and distributes marketing reports in a timely and accurate manner, including a completes competitive analysis and every six (6) months or more often as requested.
• In collaboration with the management team, obtains and verifies appropriate admission documentation for every move in. If payor source is Medicaid, you must ensure approval in writing from a case worker prior to admission.
• Other job duties as assigned.

Qualifications & Skills

• High school diploma or equivalent; additional education in recreation therapy, gerontology, or related fields preferred.
• Minimum 1–2 years of in sales, planning, coordinating, or leading sales activities, preferably in senior living, healthcare, or hospitality.
• Ability to plan, organize, and execute sales initiatives in any given market.
• Excellent communication, time management, and interpersonal skills.
• Proficiency in social media posting and documentation.
• Maintain current driver’s license.
• Experience managing budgets and vendors.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off