Community Relationship Manager

Apploi; Moreno Valley (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Apploi is seeking a Community Relationship Manager in Moreno Valley, CA to guide families to a vibrant senior living community and help maintain occupancy while delivering exceptional service. You will build relationships with discharge planners, doctors, and community partners to generate referrals and coordinate tours and home visits.

The role requires 1–2 years in senior living or healthcare sales, strong communication and planning skills, and the ability to manage inquiries in our CRM.

Qualifications

• High school diploma or equivalent; further education in recreation therapy or gerontology preferred.
• 1–2 years of sales experience in senior living, healthcare, or hospitality.
• Ability to plan, organize, and execute sales initiatives.
• Excellent communication, time management, and interpersonal skills.
• Proficiency in social media posting and documentation.
• Maintain current driver’s license.
• Experience managing budgets and vendors.

Responsibilities

• Executes sales strategies to achieve and maintain 100% occupancy.
• Represents the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner.
• Schedule and conduct tours and appropriate home visits with prospective residents.
• Completes appropriate database documentation in our CRM, including entry of every inquiry and prospect interaction.
• Provide highest level of customer service including building inquiry base, marketing calls, and follow up with community professionals.
• Visits and presents at doctors' offices, senior centers, clinics and organizations for seniors distributing sales literature.
• Keeps executive director and department heads up to date on outreach plans and events.
• Follows the company's sales process and philosophy.
• Prepares and distributes marketing reports and competitive analyses on a six-month cadence.
• In collaboration with management, verifies admission documentation for moves in; Medicaid requires case worker approval.

Skills

Sales experience

Communication

Time management

Interpersonal skills

Social media

Driver's license

Budget management

Education

High school diploma or equivalent

Recreation therapy / gerontology education preferred

Tools

CRM software

Job description

Community Relationship Manager

Passionate about helping seniors and their families? We’re seeking a relationship-driven

Sales Manager to guide families to a vibrant senior living community and make a

meaningful impact every day.

Key Responsibilities

• Executes sales strategies to achieve and maintain 100% occupancy.


• Represents the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner demonstrating community mission and philosophy.


• Schedule and conduct tours and appropriate home visits with prospective residents.


• Completes appropriate database documentation in our CRM, including entry of every inquiry and prospect interaction.


• Responsible for providing the highest level of customer service including building inquiry base, initiate and carry out marketing calls by contacting discharge planners, social service workers, and other community professionals in the surrounding community area, and performing purposeful follow up.


• Visits and conducts presentations at doctors' offices, senior centers, clinics, and organizations for seniors distributing sales and collateral literature representing assigned community. Attend business and community events where referral sources are in attendance.


• Keeps executive director and department heads up to date on outreach plan and internal and external events.


• Follows the company's sales process, guidelines, and philosophy.


• Prepares and distributes marketing reports in a timely and accurate manner, including a completes competitive analysis and every six (6) months or more often as requested.


• In collaboration with the management team, obtains and verifies appropriate admission documentation for every move in. If payor source is Medicaid, you must ensure approval in writing from a case worker prior to admission.


• Other job duties as assigned.

Qualifications & Skills

• High school diploma or equivalent; additional education in recreation therapy, gerontology, or related fields preferred.


• Minimum 1–2 years of in sales, planning, coordinating, or leading sales activities, preferably in senior living, healthcare, or hospitality.


• Ability to plan, organize, and execute sales initiatives in any given market.


• Excellent communication, time management, and interpersonal skills.


• Proficiency in social media posting and documentation.


• Maintain current driver’s license.


• Experience managing budgets and vendors.

Benefits

• Health Insurance


• Dental Insurance


• Vision Insurance


• Disability Insurance


• Employee Assistance Program


• 401(k)


• Life Insurance


• Paid Time Off