Marketing & Communications Generalist

USIC; Glendale Heights (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

USIC is hiring a Marketing & Communications Generalist to support marketing initiatives and internal communications. The role focuses on website administration, content development, conference and sponsorship coordination, and multi-channel communications.

The ideal candidate will manage CMS content, draft and edit stories, and produce engaging content across websites and social channels. Hybrid in-office role in Indianapolis with opportunities to leverage AI tools for efficiency.

Qualifications

• Minimum of three years in marketing/communications.
• Experience with CMS platforms such as WordPress.
• Strong writing, editing, proofreading, and content development skills.
• Experience creating and publishing content across websites, social media, and internal communications.

Responsibilities

• Manage day-to-day website content updates and landing pages.
• Coordinate internal communications, newsletters, and organizational updates.
• Coordinate conference and event logistics, including registrations and vendor coordination.
• Oversee sponsorships: agreements, payments, fulfillment, deadlines.
• Support content development for websites, social media, internal communications, and marketing materials.
• Serve as day-to-day liaison with external social media agency for content and assets.
• Create routine graphics and presentation materials using brand templates (Canva/Adobe).
• Gather photography and video content; produce simple videos with basic editing.
• Maintain marketing calendars, project trackers, and content libraries; assist with dashboards.
• Leverage AI tools to support content creation and process improvements.

Skills

Writing & editing

Content development

Project management

Organizational skills

Independent work

Cross-functional teamwork

Attention to detail

Education

Bachelor's degree in marketing or related field

Tools

WordPress

Canva

Adobe Creative Cloud

Microsoft Office

Job description

Job Description:Location: 9045 River Road, Indianapolis, IN 46240This is an in-office position that offers a hybrid scheduleCompany OverviewPerforming over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.Position SummaryUSIC is seeking a versatile, creative, and highly organized Marketing & Communications Generalist to support marketing initiatives and internal communications across the organization and its business lines.This position will play a key role in day-to-day website administration, conference and sponsorship coordination, recurring employee communications, and content development. Working closely with marketing and communications leadership, the Generalist will help execute initiatives, coordinate resources, and produce timely, engaging content across multiple channels.The ideal candidate is a resourceful, detail-oriented marketing professional with experience managing competing priorities, strong writing and communication skills, and the ability to work independently. This individual should be comfortable working across multiple marketing disciplines, leveraging AI-powered tools, and developing new skills as the organization's marketing capabilities evolve.ResponsibilitiesWebsite Administration: Manage day-to-day content updates across USIC and its business-line websites, including maintaining service pages, publishing articles, uploading marketing materials, updating images, creating landing pages using established templates, checking links, and coordinating technical updates with external partners.Internal Communications: Coordinate the development and distribution of recurring employee communications, including newsletters and monthly organizational updates. Gather content, draft and edit stories, manage approvals, and support timely publication.Conference and Event Coordination: Manage conference logistics, including registrations, vendor coordination, shipping, exhibit materials, promotional merchandise, signage, and other event-related requirements.Sponsorship Administration: Coordinate sponsorship agreements, payments, fulfillment requirements, deadlines, and related administrative activities.Content Development: Support marketing and communications leaders with research, writing, editing, and adapting content for websites, social media, internal communications, and marketing materials.Social Media Coordination: Serve as the day-to-day operational contact for the external social media agency, coordinating content submissions, creative assets, scheduling, and routine requests.Creative Production: Develop routine graphics, presentation materials, and other visual content using approved brand templates and tools such as Canva or Adobe Creative Cloud.Photo and Video Content: Gather and organize photography and video footage; produce simple videos using existing footage, photos, basic editing, and voiceover tools; and support specialized creative projects as needed.Marketing Operations and Reporting: Maintain marketing calendars, project trackers, and content libraries. Support marketing performance reporting through data gathering, dashboard maintenance, and coordination of standardized reports.AI-Enabled Workflows: Leverage AI tools to support content creation, research, editing, creative production, and process improvements while ensuring accuracy, quality, and brand consistency.Perform other duties and tasks as assigned.RequirementsMinimum of three years of relevant professional experience in marketing, communications, digital marketing, or a related field, with four or more years preferred.Demonstrated experience independently managing multiple projects, deadlines, and stakeholder requests.Strong writing, editing, proofreading, and content development skills.Experience creating and publishing content through a content management system (CMS), such as WordPress or a comparable platform.Proficiency with Microsoft Office applications and familiarity with creative tools such as Canva or Adobe Creative Cloud.Experience developing digital content for websites, social media, or other marketing and communications channels.Ability to create basic visual assets using established brand guidelines and templates.Familiarity with AI-powered tools and their practical applications in content development, research, or creative production.Strong organizational skills, attention to detail, initiative, and ability to work both independently and collaboratively.Preferred QualificationsBachelor's degree in marketing, communications, journalism, public relations, or a related field.Four or more years of relevant experience supporting multiple marketing and communications functions.Experience supporting internal or employee communications.Experience coordinating conferences, trade shows, sponsorships, or corporate events.Experience with basic video editing, photography, or multimedia content creation.Familiarity with website analytics, email marketing platforms, marketing automation, or CRM systems.Experience supporting multiple brands, business units, or internal stakeholders.We are an Equal Opportunity Employer. Veterans are encouraged to apply.