Showroom Receptionist (Catalyst)

G|M Business Interiors; Irvine (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee Stock Ownership Plan (ESOP)

Paid time off

Job summary

G|M Business Interiors in southern California is seeking a Showroom Catalyst to manage daily showroom operations, host tours and events, answer calls, and support the Sales Administration team.

You will greet visitors, coordinate showroom experiences, assist with event planning, manage inventory and technology, and help deliver exceptional client service that positions us as a valued business partner.

Qualifications

• High school diploma or equivalent.
• College degree in Interior Design, Marketing, Hospitality, Communications, Business or other relevant field is preferred.
• 2-3 years of customer service experience (hospitality experience highly desirable).
• Event planning and coordination a plus.
• Highly proficient computer skills.
• Effective verbal and written communication skills.
• Acute attention to detail and ability to handle multiple tasks.
• Strong planning, organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.

Responsibilities

• Greet visitors, answer questions and direct incoming calls.
• Host showroom tours and meetings, including shopping, food and beverage preparation, presentation, and clean up for client visits and internal events.
• Exhibit passion for the furniture and design industry with a desire to grow within the field.
• Exhibit a sense of urgency to ‘make it happen’ for visiting and prospective clients.
• Conduct daily maintenance of the showroom to ensure proper furniture placement, signage, cleanliness, technology performance and report any showroom issues to Supervisor.
• Maintain intimate knowledge of all product whereabouts from the showroom and follow proper protocol for checking out showroom inventory.
• Maintain calendar of showroom events to ensure timely preparation.
• Provide assistance with the set up and usage of technology within the showroom.
• Maintain inventory levels of all office and hosting supplies and client gifts as approved by management.
• Event planning and/or leadership, including event logistics, hiring vendors/entertainment, managing attendance, set-up/clean-up (evening hours will be periodically required to perform these duties).
• Understudy the Job Captain (Sales Assistant) position to alleviate workloads as needed. Train to promote when openings become available.

Skills

Customer service

Event planning

Excellent communication

Attention to detail

Multitasking

Proficient computer skills

Education

High school diploma or equivalent

Interior Design or related degree preferred

Tools

Microsoft Office

Job description

G|M Business Interiors is southern California’s premier dealer for Miller Knoll furniture. We specialize in office furniture planning, specification, procurement, project management, delivery, installation, reconfiguration, and complete asset management. With our history dating back to 1944, G|M’s success continues because of our team of dedicated and professional employees, who embrace passion for excellent furniture design, operational proficiency and most importantly, delighted customers!

As an ESOP company, G|M Business Interiors is proudly employee-owned. Our employee-owners share in the company's success and are committed to collaboration, accountability, and delivering exceptional results for our clients. Every G|M team member makes an impact, contributes to a legacy of excellence, and builds long-term value through employee ownership.

ROLE SUMMARY

Many of our visitors are first time clients who are making large purchasing decisions and are looking for a forward thinking, knowledgeable vendor, who practice what they preach. You’ve heard the saying, “You never get a second chance to make a first impression” and our Showroom Catalyst is our first impression!

Each time a client (or potential client) walks through our door, we fully embrace the opportunity to truly delight them and leave them with no choice but to work with us because we made them feel special, provided valuable insights and left them knowing how much we want to become a valued business partner!

Our Showroom Catalyst helps to provide these experiences to our guests by performing daily management of all showroom, hosting, telephone operations and maintenance activities. In addition, this position serves on our Event Planning Committee providing planning support which may include planning menus, booking entertainment, decorations, hiring subcontractors, photography and ensuring the event runs smoothly.

When time permits, this position also supports our Sales Administration team with routine sales operations tasks, paperless file management and other requests as needed.

COMPENSATION

$21 - $23 per hour, depending on qualifications. Paid time off, health insurance benefits, a 401(k) plan,and an employee stock ownership plan are also available for eligible team members.

PRIMARY DUTIES

• Greet visitors,answer questions and directincoming calls effectively and efficiently.
• Host showroom tours and meetings, including shopping, food and beverage preparation, presentation, and clean up for client visits and internal events.
• Exhibit passion for the furniture and design industry with a desire to grow within the field.
• Exhibit a sense of urgency to ‘make it happen’ for visiting and prospective clients.
• Conduct daily maintenance of the showroom to ensure proper furniture placement, signage, cleanliness, technology performance and report any showroom issues to Supervisor.
• Maintain intimate knowledge of all product whereabouts from the showroom and follow proper protocol for checking out showroom inventory.
• Maintain calendar of showroom events to ensure timely preparation.
• Provide assistance with the set up and usage of technology within the showroom.
• Maintain inventory levels of all office and hosting supplies and client gifts as approved by management.
• Event planning and/or leadership, including event logistics, hiring vendors/entertainment, managing attendance, set-up/clean-up (evening hours will be periodically required to perform these duties).
• Understudy the Job Captain (Sales Assistant) position to alleviate workloads as needed. Train to promote when openings become available.

QUALIFICATIONS

• High school diploma or equivalent.
• College degree in Interior Design, Marketing, Hospitality, Communications, Business or other relevant field is preferred.
• 2-3 years of customer service experience (hospitality experience highly desirable).
• Event planning and coordination a plus.
• Highly proficient computer skills.
• Effective verbal and written communication skills.
• Acute attention to detail and ability to handle multiple tasks.
• Strong planning, organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.

This job description provides information about the general nature and level of work performed by team members assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A team member may be required to perform duties outside of normal responsibilities from time to time and at any time, as needed.

G|M Business Interiors is an equal opportunity employer.